Abstract
Focusing on key antecedents of intended turnover may enable organizations to intervene before reaching scenarios where employee turnover is inevitable. The current study aimed to establish which type of fit plays the most prominent role in employees’ turnover intention. To achieve this aim, multiple linear regression was used. By establishing which type of fit influences employees’ thoughts of quitting the most, organizations can adopt better retention strategies as opposed to casting a net and hoping for the best. This cross-sectional study used secondary data from 384 retail employees. Three distinct fit scales and a turnover intention scale were administered. The study’s hypothesis was assessed through multiple linear regression, relative weight analysis, and commonality analysis. Needs-supplies fit was the only variable that had a statistically significant negative association with turnover intention. Needs-supplies fit had the biggest contribution (23.64%) to the multiple
Keywords
Introduction
Empirically, employee turnover is often the aftermath of turnover intention (e.g., Hom et al., 2017). The aforementioned can be difficult to navigate as it may either “be part of a natural and healthy attrition that benefits an organization, or it can be problematic or even devastating when companies lose critical talent” (Ju & Li, 2019, p. 214). Although the strength of the association between actual turnover and turnover intention has been questioned (e.g., Rubenstein et al., 2018), Lazzari et al. (2022) argue that focusing on key antecedents of intended turnover may enable organizations to intervene before reaching scenarios where employee turnover is inevitable. Some of these key antecedents include job satisfaction, burnout, job stress, trust, perceived organizational support, organizational commitment, professional identification, intrinsic motivation, work engagement, and justice (Jolly et al., 2021; Li & Yao, 2022; Park & Min, 2020). Another antecedent that regularly plays an integral part in employees’ thoughts of quitting, is person-environment fit. This may be ascribed to person-environment fit’s ability to exert a direct influence on turnover intention, or indirectly through variables such as burnout and job satisfaction (Andela & van der Doef, 2019). Consequently, turnover intention was studied from the lens of person-environment fit in the current study.
Person-environment fit research is often critiqued for not being assessed from a multidimensional perspective, as some argue that “focusing on only one or a few types of fit generates a limited picture of the effects of fit” (Chuang et al., 2016, p. 68). This may be ascribed to the unique effects different subdimensions of person-environment fit may have on employee and organizational outcomes (Ostroff et al., 2005). For example, research has shown that some types of person-environment may be more relevant than others when examining job attitudes and turnover intention (e.g., Kristof-Brown et al., 2005). Therefore, although single-scale person-environment fit studies may assist us in determining the relational strength between person-organization fit and turnover intention, for example, it hinders us from assessing the importance of person-organization fit in influencing turnover intention relative to that of other potentially relevant types of person-environment fit (e.g., person-job fit).
Furthermore, studies have shown that person-environment fit as a second-order factor model significantly associates (directly or indirectly) with turnover intention. For example, Redelinghuys and Botha (2016) showed that person-environment fit indirectly affected turnover intention through job satisfaction. Janse van Rensburg et al. (2017) also found that person-environment fit indirectly affected turnover intention, although through flourishing at work. In contrast, Redelinghuys et al. (2019) found that person-environment fit did not indirectly affect turnover intention through flourishing at work, but rather established a significant direct relationship between person-environment fit and turnover intention. Although the preceding studies provide valuable insights on how the global assessment of person-environment fit associate with turnover intention, they offer little information on whether specific types of fit play a larger role than others in explaining the variance in turnover intention. By establishing which type of fit influences employees’ thoughts of quitting the most, organizations can adopt better retention strategies as opposed to casting a net and hoping for the best. Given the preceding discussion, the current study aimed to establish which type of fit plays the most prominent role in employees’ turnover intention. To achieve this aim, multiple linear regression was used.
Person-Environment Fit and Turnover Intention
Due to widespread disagreement about how
In line with their hypothesis, Lauver and Kristof-Brown (2001) found person-organization fit to be a stronger predictor of turnover intention than person-job fit. In contrast, Andela and van der Doef (2019) and findings from Kristof-Brown et al.’s (2005) meta-analysis showed the opposite. Furthermore, Kristof-Brown et al. (2005) showed that needs-supplies fit may play a larger role than demands-abilities fit in influencing turnover intention and that it may be useful to distinguish between the two. This notion is supported by other studies (e.g., Abdalla et al., 2018; Morrow & Brough, 2019), where needs-supplies fit significantly associated with turnover intention, whereas demands-abilities fit did not. Some have also argued that it might be easier to cope with demands-abilities misfit than needs-supplies misfit (Van Vianen, 2018). Like Lauver & Kristof-Brown, (2001), Abdalla et al. (2018) found that person-organization fit, as assessed by value congruence, had a larger association with turnover intention than needs-supplies fit, although both were statistically significant. In contrast to Abdalla et al. (2018), Scroggins (2007), as well as Morrow and Brough (2019) however found that needs-supplies fit significantly associated with turnover intention, whereas person-organization fit did not. From the types of perceived fit, person-organization fit and needs-supplies fit appear to affect turnover intention significantly, whereas demands-abilities fit seems to have a minimal effect. Although both person-organization fit and needs-supplies fit generally associate with turnover intention, mixed findings make it hard to establish which of the two types of fit may influence turnover intention the most. To guide this decision, statistical and theoretical arguments are made.
From a statistical standpoint, in simple regression, the proportion of explained variance equals
It is important to note that needs-supplies fit expands beyond monetary gain, as it also includes a wide range of non-monetary rewards (Cable & DeRue, 2002). Although money is generally a good existential motivator, some studies have shown that non-monetary rewards can be equally effective and have a longer-lasting impact on employees than monetary rewards (e.g., Rybnicek et al., 2019). Hence, the different circumstances employees find themselves in will largely dictate which factors will play the most prominent role in their needs-supplies fit perceptions. Among others, some of these circumstances may relate to one’s age, career stage, marital status, and parental status. For example, younger workers with no family commitments may find higher remuneration as opposed to comprehensive benefits more appealing, whereas older employees with family commitments may find the latter more appealing (Cable & DeRue, 2002). Others may experience additional or entirely different needs, like a need for training, respectful leadership, gamified elements to their work, autonomy, relatedness, competence, empowerment, achievement, power, interesting and stimulating work, recognition, flexible working arrangements, work-life balance, meaningful work, and favorable working conditions, to name a few (e.g., Cable & DeRue, 2002; Deci & Ryan, 1985; Herzberg et al., 1959; Koo et al., 2020; McClelland, 1961; Mitchell et al., 2020; Rybnicek et al., 2019; Yeoman, 2014). Consequently, due to the uniqueness of employees and their situation, the importance they attach to different needs and how they respond to unmet needs may vastly differ.
In relation to turnover intention, Cable and DeRue (2002) suggest that needs-supplies fit reflects the extent to which employees are attached to their job or profession, rather than their organization. This may be ascribed to the belief that well-fitting employees from a needs-supplies fit perspective may receive similar benefits at a different organization, as perceived congruence stems from their job, and not their organization (Cable & DeRue, 2002). As there is not a fixed set of needs and accompanying supplies in person-environment fit research, employees may among others experience monetary, psychological, and/or social needs (Cable & DeRue, 2002). In relation to this non-exhaustive list of needs, an extensive review (Hom et al., 2017) of employee turnover research and meta-analytic findings (e.g., Griffeth et al., 2000; Li & Yao, 2022; Park & Min, 2020) have shown that turnover intention or turnover associate with autonomy, benefits, met expectations, pay satisfaction, rewards, and training; each of which could be indicative of needs-supplies fit. Consequently, the following hypothesis is formulated:
Of the three distinct types of fit, needs-supplies fit influences turnover intention the most.
Method
Participants
In total, 398 employees were sampled from a South African retail firm, although 14 observations were deleted due to missing data. The remaining 384 employees were predominantly black (
Measuring Instruments
Three distinct measures (Cable & DeRue, 2002) were used to tap into perceived
The 3-item turnover intention scale (Sjöberg & Sverke, 2000) was used to measure
Procedure
The researcher collected the primary cross-sectional data in June 2014. The primary data were read into Excel, anonymized, and kept on a password-protected computer, as well as secure cloud storage. The original paper-based questionnaires were destroyed after five years. The secondary data was used in this study to investigate a different hypothesis from those of other studies that utilized the dataset (see Redelinghuys & Botha, 2016; Redelinghuys et al., 2020). Further information about the initial research procedure can be found in Redelinghuys and Botha (2016).
Ethical Considerations
Redelinghuys and Botha (2016) received ethical clearance to collect primary data (Ref: OPT-2014-001). A formal ethics application was submitted to the Research Ethics Committee of the Department of Industrial Psychology and People Management, whereby ethical clearance (Ref: IPPM-2023-723) was granted to use the secondary data. During the primary data collection process, participants received an information sheet that outlined the purpose of the study and the requirements for participation. Participants who were willing to participate were required to sign a consent form and only those who indicated that their data may be used for future research purposes were included in the secondary data analysis.
Data Analysis
R version 4.2.1 (R Core Team, 2022) was used for all the analyses within the RStudio (RStudio Team, 2022) integrated development environment. The following packages were used:
Results
Screening
Before analyzing the data, it was screened for duplicated and missing values, as well as possible data entry errors. Using the
Descriptive Statistics, Reliability Coefficients, and Correlation Coefficients
Descriptive Statistics, Reliability Coefficients, and Correlation Coefficients.
Table 1 illustrates that all the correlation coefficients between the constructs are statistically significant (
Validity
Competing Measurement Models for Person-Organization Fit, Needs-Supplies Fit, and Demands-Abilities Fit.
Table 2 indicates that Model 1 fitted the data the best. For this model, all the relevant goodness-of-fit statistics fell within acceptable ranges. This coincided with Cable and DeRue’s (2002) findings that it is appropriate to model person-organization fit, needs-supplies fit, and demands-abilities fit as three distinct types of perceived fit.
Due to the high correlations between person-organization fit, needs-supplies fit, and demands-abilities fit, which ranged from .49 to .66 (see Table 1), it was deemed important to assess the discriminant validity between the constructs using the heterotrait-monotrait ratio (HTMT). The
Testing the Assumptions of Multiple Linear Regression
To establish whether multiple linear regression is a suitable approach in assessing the relationship between the independent variables (person-organization fit, needs-supplies fit, demands-abilities fit) and turnover intention, it was useful to test some assumptions first to avoid potentially misleading results (Casson & Farmer, 2014). Several plots and statistical techniques were assessed to provide more information regarding assumptions of linearity, homoscedasticity, normality of residuals, and collinearity, as well as the presence of outliers in the dataset.
Inspection of the partial residual plots provided support for the linearity assumption. As heteroscedasticity commonly occurs in cross-sectional studies (Hoffmann, 2021), it was formally tested with the studentized Breusch-Pagan test (
Several plots (e.g., QQ-plot, partial residual plot) that were used for testing assumptions also served the purpose of identifying outliers. As outliers, particularly influential cases, may affect regression results (Stevens, 1984), more tests were conducted to determine the effect of potentially problematic observations. Using the Cook’s D bar plot.
Figure 1 illustrates that observation 223 had the largest Cook’s distance value in comparison to the remaining values. Rounded off to two digits, a Cook’s distance value of .07 was established using the
Multicollinearity
The
Multiple Linear Regression
Multiple Linear Regression With the Three Types of Fit as Predictors of Turnover Intention.
Table 3 indicates that needs-supplies fit was the only variable that had a statistically significant negative association with turnover intention (B = −.45,
Unstandardized Beta Coefficients for Different-Sized Linear Regression Models.
Table 4 shows that each predictor had a notable effect on turnover intention when assessed separately (i.e., simple linear regression models). The coefficients for demands-abilities fit and person-organization fit, however, decreased consistently as more variables entered the regression equation, whereas the coefficients for needs-supplies fit remained stable in each equation (B = −.45). This offers additional support for the study’s hypothesis.
Nimon and Reio (2011) advocate for using a wider range of statistical techniques when it comes to the interpretation of multiple regression, suggesting that the sole interpretation of beta weights is not sufficient. Therefore, further analyses were conducted to see how each variable contributed to the
Supplementary Analyses
Assessing the Impact of Potential Confounding Variables.
Table 5 shows that confounding variables had little effect on the initial multiple linear regression model of the study as indicated by a 1.99% change 2 in the parameter estimate of needs-supplies fit from Model 1 to Model 2, although race also significantly associated with turnover intention to a lesser extent. Similar results were obtained when the confounding variables were assessed individually with the different types of fit and when they were assessed simultaneously with all variables. These results are offered for illustrative rather than interpretive purposes as this did not form part of the study’s hypothesis or analytic strategy. Additional considerations regarding confounding variables are discussed in the limitations section.
Discussion
The current study aimed to establish which type of fit plays the most prominent role in employees’ turnover intention. To achieve this aim, multiple linear regression was used.
Before comparing the results of the current study to those of previous studies, it is worth noting that the results are not directly comparable due to different statistical methods (e.g., multiple regression, partial least squares analysis, hierarchical regression) being employed, varying sample sizes, and the use of different measuring instruments to capture the study constructs. However, best efforts were made to report contrasting and supporting evidence from fairly similar studies.
Results showed that of the three distinct types of perceived fit, needs-supplies fit had the largest influence on turnover intention. Therefore, needs-supplies fit seems to play a larger role than person-organization fit and demands-abilities fit when it comes to influencing turnover intention. This is consistent with findings from previous studies. For example, Kristof-Brown et al. (2005) found that person-job fit correlated higher with turnover intention than person-organization fit (
Others have, however, found contrasting results. For example, Lauver and Kristof-Brown (2001) found person-organization fit to be a stronger predictor of turnover intention than person-job fit (β = −.47 vs. β = −.22). Similarly, Abdalla et al. (2018) found that person-organization fit, based on value congruence, had a larger association with turnover intention than needs-supplies fit, although both were statistically significant (β = −.18 vs. β = −.11). Furthermore, they found that the association between demands-abilities fit and turnover intention (β = −.03) was not statistically significant. In Lauver and Kristof-Brown’s (2001) case, a potential reason for the contrasting results could be attributed to measuring person-job fit as a unidimensional construct as opposed to making a distinction between needs-supplies fit and demands-abilities fit. As for Abdalla et al. (2018), a potential reason for the contrasting results could be attributed to making alterations to Cable and DeRue’s (2002) perceived fit scale. Abdalla et al. (2018) measured person-organization fit with seven items, needs-supplies fit with five items, and demands-abilities with four items. This deviated from the three items per scale as developed by Cable and DeRue (2002).
Furthermore, results showed that needs-supplies fit, demands-abilities fit, and person-organization fit accounted for approximately 34% of the variance in turnover intention. This is fairly close to the amount of variance explained by previous studies when assessing different types of fit. For example, Andela and van der Doef (2019) found that person-job fit, person-organization fit, person-group fit, and person-supervisor fit explained roughly 35% of the variance in turnover intention. Others have found the following amounts of variance explained: 40.7% (Scroggins, 2007), 30% (Lauver & Kristof-Brown, 2001), and 29% (Morrow & Brough, 2019). Regarding the type of fit that contributed the most to turnover intention, relative weight analysis showed that needs-supplies fit explained the most variance (23.64%), followed by demands-abilities fit, and person-organization fit. In their relative weight analysis, Chuang et al. (2016) found a slightly higher percentage for person-organization fit (7%) compared to person-job fit (6%). Additionally, commonality analysis showed that needs-supplies fit accounted for the highest percentage (16.85%) of unique variance in explaining turnover intention, whereas demands-abilities fit and person-organization fit had little unique variance contributions. Morrow and Brough (2019) found that approximately 4% of the variance explained in turnover intention, was unique to needs-supplies fit.
Implications
Although the current study could not highlight specific needs that are important in influencing employees’ turnover intention, it could nonetheless determine that needs-supplies fit has a greater impact on the latter than person-organization fit or demands-abilities fit. Therefore, to enhance the probability of retaining employees, organizations may want to fine-tune their retention strategies based on establishing congruence between what employees need and what can be done to meet these desired needs. When greater efforts are made from a management perspective to be attentive to the unique needs of employees, employees should be less likely to think about quitting. Management should however be cautious about making assumptions regarding employee needs (Hills, 2004) and rather gain input from each employee on how their desired fit may be realized in the best way possible. Oversupplying employees with something that they do not need or undersupplying them with something they do need will most likely lead to outcomes that are neither in the employee’s nor the company’s best interests.
Regarding possible implications from a measurement perspective, the amount of common variance that is shared between the predictor set (as per Cable and DeRue’s conceptualization and measurement) and turnover intention may require further investigation. More elaborate factor analytic investigations may provide further insight into the factor structure of the types of fit, and if there is possibly a more appropriate way to model them. Concerns regarding shared variance between different types of fit were also noted in other studies (e.g., Scroggins, 2007). Furthermore, Hinkle and Choi (2009) achieved better model fit when one of the items of demands-abilities fit was allowed to cross-load onto needs-supplies fit.
Limitations and Recommendations
This study had several limitations, which should be kept in mind when interpreting results. Firstly, due to potential multicollinearity, the exact magnitude of the regression coefficients of the study predictors is somewhat open to interpretation. More clarity regarding the role of each predictor was however provided by supplementing the multiple linear regression analysis with relative weight analysis and commonality analysis, where the variance attributable to each predictor could be evaluated. In line with Nimon and Reio’s (2011) suggestion, we urge future studies to incorporate a wide range of statistical techniques to interpret the contribution of each predictor variable in their multiple regression model. As one can also not make definitive conclusions based on a single study, it may be interesting to see if needs-supplies fit also influences turnover intention the most compared to other types of fit in other samples too.
Secondly, due to not measuring person-environment fit commensurably, polynomial regression and response surface methodology (e.g., Edwards, 2007) could not be applied to each type of fit to ascertain if the addition of nonlinear terms contributes significantly to explaining turnover intention. This is an important consideration, especially for needs-supplies fit, where studies have shown (e.g., Edwards et al., 1998) that a deficiency or excess supplies may either be asymptotic or U-shaped in relation to certain outcomes. Some have also argued “that deficiency tends to be more harmful than excess” (Van Vianen, 2018, p. 91). It may be interesting for future studies to examine these assertions in greater depth.
Thirdly, needs-supplies fit was measured in general terms. Although this helped in stressing the importance of addressing needs-supplies fit, one could not identify how much weight employees assign to one or multiple needs when making perceptions of fit. One could also not identify which needs employees value in general. Future studies may build on prominent need theories (e.g., Deci & Ryan, 1985; McClelland, 1961) to identify and test the importance of different needs for different employees. For example, employee A may experience a need for higher remuneration, power, and achievement, whereas employee B may yearn for additional training, interesting work, and respectful leadership. Qualitative investigations may aid researchers in understanding what goes through an employee’s mind or which factors are weighed up against each other when responding to a statement like ‘There is a good fit between what my job offers me and what I am looking for in a job’.
Fourthly, the effect of confounding variables was assessed in a supplementary way as opposed to being an integral part of the analytic strategy. Future studies are encouraged to incorporate confounding variables from the outset, go into greater depth when assessing their impact, and consider variables other than demographic variables that may act as confounders. For example, in the current study, something like job satisfaction could have also played a role.
Fifthly, although the study assessed different types of person-environment fit, some have argued that person-environment fit extends beyond person-organization fit, needs-supplies fit, and demands-abilities fit. For example, Andela and van der Doef (2019) showed that person-supervisor fit and person-group fit are also associated with turnover intention, although to a lesser extent. Kristof-Brown et al. (2005) reached a similar conclusion regarding person-group fit. In contrast, Abdalla et al. (2018) found person-group fit to be a stronger predictor of turnover intention than person-job fit and person-organization fit. However, in the East Asian context, Oh et al. (2014) found person-supervisor fit to be the most important predictor of turnover intention. To address this inconclusiveness, future studies may want to incorporate a multitude of person-environment fit dimensions simultaneously, while also having a strategy to deal with potential multicollinearity and suppression effects. Cross-cultural and cross-national comparisons between different types of fit may also shed further light on the topic.
Lastly, the exclusive use of self-report measures is often seen as a limitation. From a needs perspective, Rybnicek et al. (2019) suggest that: While individuals are aware of their conscious needs and are able to express them verbally (e.g. in a questionnaire), they lack access to or awareness of their unconscious needs. Consequently, unconscious needs or motives are difficult to measure and neuroscientific techniques may offer new methods to approach them in a more valid way (p. 472).
Footnotes
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
