We present a method of studying errors in flight crew communication, based on the information-processing paradigm. The taxonomy of errors proposed here is based on two dimensions, Type of Communication Errors (Transmission, Detection, Identification, Interpretation, plus Action linked to communication), Type of Adjustment (Individual: problem-solving by the operator concerned; interactive: problem-solving by crew). This taxonomy, tested during certification flight test, seems to be useful in all work situations based on information exchange between operators.
Get full access to this article
View all access options for this article.
References
1.
Airbus Industrie.A310, Certification flight test. Report AI/V-F no024/83, Airbus Industrie, Toulouse, France.
2.
EdwardsE.Introductory overview. In WienerE. L., & NagelD. C. (Eds.), Human factors in aviation.San Diego, CA: Academic Press, 1988. Pp. 3–25.
3.
FousheeH. C.Dyads and triads at 35,000 feet: factors affecting group process and aircrew performance.American Psychologist, 1984, 39, 885–893.
4.
GagnéR. M.Human functions in systems. In GagnéR. M. (Ed.), Psychological principles in system development.New York: Holt, Rinehart & Winston, 1962.
5.
NagelD. C.Human error in aviation operations. In WienerE. L., & NagelD. C. (Eds.), Human factors in aviation.San Diego, CA: Academic Press, 1988. Pp. 263–303.
6.
NavarroC.Communications fonctionnelles et complexité des tâches dans le pilotage d'un avion de ligne.Le Travail Humain, 1987, 50, 289–304.
7.
RouseW. B., & RouseS. H.Analysis and classification of human error.IEEE Transactions on Systems, Man, and Cybernetics, 1983, 13, 539–549.
8.
SheridanT. B.Understanding human error and aiding human diagnostic behaviour in nuclear power plants. In RasmussenJ., & RouseW. B. (Eds.), Human detection and diagnosis of system failures.New York: Plenum, 1981. Pp. 19–35.
9.
WickensC. D., & FlachJ. M.Information processing. In WienerE. L., & NagelD. C. (Eds.), Human factors in aviation.San Diego, CA: Academic Press, 1988. Pp. 111–155.
