This article analyses the incorporation of social dialogue in industrial relations and its role in pacifying public sector unions in Zambia. A sample of 19 managers of public institutions and union leaders in Lusaka participated in the research. The research reveals that social dialogue is used to pacify trade unions as governments implement structural adjustment policies, which bring about poor employment conditions. Although the unions have responded to pacification by diversifying and servicing their membership, they are still weak. This finding is significant because it helps us to understand why unions in Southern Africa are weak in the post-independence era.
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