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Abstract

This study examines the evolving landscape of public services in Faridabad, Haryana, with a specific focus on women’s police cells (WPCs). Employing the SERVQUAL framework, it assesses people’s perceptions of these specialised police units to gain a comprehensive understanding of their impact on the community. Situated in a rapidly urbanising region with gender-related challenges and increasing gender-based crimes, the study employed convenience sampling to gather data from three WPCs, involving 400 participants. Structured questionnaires, adapted from prior research, were used for systematic assessment via Likert-scale responses. Statistical tools, including factor analysis, descriptive statistics and mean scores, were employed for data analysis. The results indicate that WPCs play a crucial role in addressing gender-based crimes and enhancing women’s safety, as perceived positively by the community. However, ongoing efforts are needed to maintain and enhance these services to meet the community’s evolving needs.

Keywords

Women police cells public perception SERVQUAL gender-based violence law enforcement services

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Public Perception of Women’s Police Cells: A Case Study in Faridabad

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