Governments worldwide are compelled to transform government systems to ensure citizen-centric service delivery through innovative information and communication technologies. Use of e-governance has become a key weapon to combat the evils of mismanagement and corruption. India has witnessed more than two decades of ushering of e-governance initiatives. The present study is set in the context of the growing significance of governance, public service delivery and e-governance which highlight various issues like awareness, efficiency, transparency, responsiveness, participation and accountability. The study particularly examines the critical e-Governance parameters of Telangana Palle Samagra Seva Kendralu initiative in rural areas. Based on the study results, important policy suggestions have been provided.
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