Experiments and programs in labor-management cooperation are popularly believed to be effective in improving performance, but are often conducted with little or no evaluation of their success. This paper reports a test of a joint problem-solving model in a large telecommunications firm, as part of an overall assessment of the firm's quality-of-worklife (QWL) and employee involvement (El) committees. The assessment employed interviews, company performance indicators, and questionnaire survey data. Results showed strong evidence of the success of the joint committees as well as support for the model with respect to the contribution of key climate and process variables.
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