Abstract
Organizational intervention issues concerning four phases of post-occupancy evaluation (POE) are considered. In the first phase, entry, two important issues are: (1) introducing many levels of the organization to the goals of the POE and (2) using the prehistory of the project to understand the initial reactions of the client system. Second, in the needs assessment and research planning phase, open communication aids in (1) gathering information from diverse sources, (2) building effective working relationships with key individuals, and (3) setting reasonable expectations through joint planning. Third, in the data collection and analysis phase the newly developed working relationships are tested by problems of logistics and researcher hibernation. Finally, in the data feedback stage, researchers need to preview feedback with the most affected and to allow sufficient time for planning future action.
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