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Articles (91)

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1-10 of 91 results for worker-customer relationship

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Select article: The nature of front-line service work: distinctive features and continuity in the employment relationship

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Research article

First published 2013-6

The nature of front-line service work: distinctive features and continuity in the employment relationship

Jacques Bélanger, Paul Edwards

Work,Employment and Society

Select article: Regulating worker-customer relations to improve workers’ wellbeing

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Research article

First published 2019-6

Regulating worker-customer relations to improve workers’ wellbeing

Chris Wuytens, Sarah De Groof

European Labour Law Journal

Select article: The (mis)representation of customer service

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Research article

First published 2005-12

The (mis)representation of customer service

Sharon C. Bolton, Maeve Houlihan

Work,Employment and Society

Select article: Commodifying Respectability

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Research article

First published 2005-11

Commodifying Respectability

David Wright

Journal of Consumer Culture

Select article: The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers

Open access

Research article

First published 2023-11

The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers

Franziska J Kößler, Jana B Wilbert, Susanne Veit [...]

German Journal of Human Resource Management: Zeitschrift für Personalforschung

Select article: Exploring the associations between standards for service delivery (organisational culture),co-worker support,self-efficacy,job satisfaction and customer orientation in the real estate industry

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Research article

First published 2014-2

Exploring the associations between standards for service delivery (organisational culture),co-worker support,self-efficacy,job satisfaction and customer orientation in the real estate industry

Sandra Gountas, John Gountas, Felix T Mavondo

Australian Journal of Management

Select article: Predicting Psychological Empowerment Among Service Workers: The Effect of Support-Based Relationships

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Research article

First published 1999-02

Predicting Psychological Empowerment Among Service Workers: The Effect of Support-Based Relationships

David L Corsun, Cathy A. Enz

Human Relations

Select article: Collective Action and Customer Service in Retail

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Research article

First published 2018-8

Collective Action and Customer Service in Retail

Suresh Naidu, Adam Reich

ILR Review

Select article: Toxicity and the Unconscious Experience of the Body at the Employee—Customer Interface

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Research article

First published 2007-08

Toxicity and the Unconscious Experience of the Body at the Employee—Customer Interface

Mark Stein

Organization Studies

Select article: Customer Identification in the Healthcare Industry

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Other

First published 2017-11

Customer Identification in the Healthcare Industry

Long Zhang, Yucheng Zhang, Hong Jiang [...]

International Journal of Market Research

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