Sage Journals: Discover world-class research

Retricted access

Research article

First published 2001-5

Choice Menus for Mass Customization: An Experimental Approach for Analyzing Customer Demand with an Application to a Web-Based Information Service

John Liechty, Venkatram Ramaswamy, Steven H. Cohen

Journal of Marketing Research

Retricted access

Research article

First published 2008-01

An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

Sulin Ba, Wayne C. Johansson

Production and Operations Management

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Research article

First published 2017-5

Reducing Call Volume at Medical Information Centers by Switching to a Web-Based Self-Service Facility—What to Consider? Providing Customers With Digital Medical Information on the Internet

Marie-Luise Helmich

Therapeutic Innovation & Regulatory Science

Retricted access

Research article

First published 2015-12

Validation of a Scale for Measuring Problems in Internet Banking and their Effect on Customer Satisfaction

Ajimon George, G.S. Gireesh Kumar

Vision: The Journal of Business Perspective

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Research article

First published 2003-10

What's in a Conversation? Addressing the Impact of Web Applications on Associate-Customer Conversations

Jennifer A. Al-Safar, Merrill J. Zavod, Ann C. Fulop

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2007-8

Consequences of Web-based service quality: Uncovering a multi-faceted chain of effects

Martin Fassnacht, Ibrahim Köse

Journal of Interactive Marketing

Open access

Research article

First published 2023-2

‘I’m actually shocked of how rude you are!’ Communication challenges in webchat-based customer service

Erika Darics, Jane Lockwood

Discourse & Communication

Retricted access

Research article

First published 2000-7

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree [...]

Journal of Marketing

Free access

Research article

First published 2009-8

Dynamic Generation of Web Services for Data Retrieval Using Ontology

Ivan Magdalenic, Danijel Radosevic, Zoran Skocir

Informatica: An International Journal of Computing and Informatics

Free access

Research article

First published 2006-03

Personalizing web information for patients: linking patient medical data with the web via a patient personal knowledge base

Asma Al-Busaidi, Alex Gray, Nick Fiddian

Health Informatics Journal

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