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Open access

Research article

First published 2022-4

A Real-Time Bidding Gamification Service of Retailer Digital Transformation

Chang-Yi Kao, Hao-En Chueh

Sage Open

Retricted access

Research article

First published 2014-04

Pricing and Operational Performance in Discretionary Services

Chunyang Tong, Sampath Rajagopalan

Production and Operations Management

Retricted access

Research article

First published 2006-06

The Impact of Capacity Costs on Product Differentiation in Delivery Time,Delivery Reliability,and Price

Tamer Boyaci, Saibal Ray

Production and Operations Management

Retricted access

Research article

First published 2007-03

Focusing on Customer Time in Field Service: A Normative Approach

Aruna Apte, Uday M. Apte, Nandagopal Venugopal

Production and Operations Management

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Research article

First published 2024-7

Customer Choice of Different Types of Non-Autonomous and Autonomous Transportation Network Company Services in the San Francisco Bay Area

Pia Negro, Bernd Kaltenhäuser, Hanna Hottenrott [...]

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2012-11

The Effect of Perceived Control on Consumer Responses to Service Encounter Pace

Breffni M. Noone, Jochen Wirtz, Sheryl E. Kimes

Cornell Hospitality Quarterly

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Research article

First published 2015-2

Motivating Customers to Adhere to Expert Advice in Professional Services

Kathleen Seiders, Andrea Godfrey Flynn, Leonard L. Berry [...]

Journal of Service Research

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Research article

First published 2023-10

Customer segmentation and ex ante fairness: A queueing perspective

Jian Liu, Yong‐Pin Zhou, Jian Chen

Production and Operations Management

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Research article

First published 2021-09-15

The consistent vehicle routing problem under uncertain environment

Meng Yang, Yaodong Ni, Xiangfeng Yang [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2007-4

Marketing Communication Drivers of Adoption Timing of a New E-Service among Existing Customers

Remco Prins, Peter C. Verhoef

Journal of Marketing

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