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Research article

First published 1991-9

A Multifaceted Approach to Enhance Operator Services for Regional Telephone Companies

Robert J. Lysaght, Carla J. Springer, Robert R. Moritz [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 1995-4

Means,Goals,and Outcomes of a Comprehensive Occupational Health Program for Telephone Operators

Gunnela Westlander

International Journal of Social Determinants of Health and Health Services

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Research article

First published 1996-10

Cognitive Engineering of a New Telephone Operator Workstation Using COGNET

Joan M. Ryder, Monica Z. Weiland, Michael A. Szczepkowski [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2003-03

AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS

LINDA V. GREEN, PETER J. KOLESAR, JOÃO SOARES

Production and Operations Management

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Research article

First published 1981-02

Design Considerations in the Use of Factor Analysis to Study Intraindividual Processes: A Case Study of Mood in Telephone Operators

D. G. Wastell, I. D. Brown, A. K. Copeman

Human Factors: The Journal of the Human Factors and Ergonomics Society

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Research article

First published 1982-12

Effects of Video Display Terminals on Telephone Operators

Steven J. Starr, Claudia R. Thompson, Steven J. Shute

Human Factors: The Journal of the Human Factors and Ergonomics Society

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Research article

First published 2001-03

Pre-operative visiting in Wales: A study of its prevalence and nature

Mick Coleman, Jean White

Journal of Research in Nursing

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Other

First published 1997-10

Laterality Effects in a Field Study of Driving and Telephone Operation

Angela M. Galinsky, Jan Berkhout

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Open access

Research article

First published 2024-12

Invisible and Replaced: The Female Ghost Workers in the History of Information Technology From the Perspective of Media Archaeology

Zhang Keyu

Emerging Media

Retricted access

Review article

First published 1998-10

Implementation of an Exercise Program to Prevent Cumulative Trauma Disorders among Telephone Operators

Claudia F. Mazzoni, Márcio A. Marçal

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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