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First published 2016-9

An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction

Claes Fornell, Forrest V. Morgeson, G. Tomas M. Hult

Journal of Marketing

Retricted access

Other

First published 2016-9

Customer Satisfaction and Long-Term Stock Returns

Alina Sorescu, Sorin M. Sorescu

Journal of Marketing

Retricted access

Research article

First published 2016-9

Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible

Claes Fornell, Forrest V. Morgeson, G. Tomas M. Hult

Journal of Marketing

Retricted access

Research article

First published 2009-11

Customer Satisfaction and Stock Returns Risk

Kapil R. Tuli, Sundar G. Bharadwaj

Journal of Marketing

Retricted access

Research article

First published 2006-1

Customer Satisfaction and Stock Prices: High Returns,Low Risk

Claes Fornell, Sunil Mithas, Forrest V. Morgeson [...]

Journal of Marketing

Open access

Research article

First published 2020-12

How Main Street Drives Wall Street: Customer (Dis)satisfaction,Short Sellers,and Abnormal Returns

Ashwin Malshe, Anatoli Colicev, Vikas Mittal

Journal of Marketing Research

Retricted access

Research article

First published 2008-7

The Long-Term Stock Market Valuation of Customer Satisfaction

Lerzan Aksoy, Bruce Cooil, Christopher Groening [...]

Journal of Marketing

Retricted access

Research article

First published 2023

Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level,Longitudinal,Cross-Industry Examination

Timothy Keiningham, Lerzan Aksoy, Alexander Buoye [...]

Journal of Service Research

Retricted access

Research article

First published 2010-12

Customer Satisfaction,Analyst Stock Recommendations,and Firm Value

Xueming Luo, Christian Homburg, Jan Wieseke

Journal of Marketing Research

Retricted access

Research article

First published 2006-10

Corporate Social Responsibility,Customer Satisfaction,and Market Value

Xueming Luo, C.B. Bhattacharya

Journal of Marketing

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