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Research article

First published 2020-05

Servitization and the Effect of Training on Service Delivery System Performance

Antonios Karatzas, Georgios Papadopoulos, Janet Godsell

Production and Operations Management

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Research article

First published 2016-11

Service Provider’s Experiences of Service Separation

Teegan Green, Nicole Hartley, Nicole Gillespie

Journal of Service Research

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Research article

First published 2006-11

MODELING QUALITY OF SERVICES IN SERVICE-ORIENTED ENVIRONMENTS

Jens Hündling, Mathias Weske

Journal of Integrated Design and Process Science

Open access

Research article

First published 2018-5

The Dilemma of Service Productivity and Service Innovation

Jaakko Aspara, Jan F. Klein, Xueming Luo [...]

Journal of Service Research

Free access

Research article

First published 2009-9

Servitized manufacture: Practical challenges of delivering integrated products and services

T S Baines, H W Lightfoot, J M Kay

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

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Research article

First published 2003-08

Service Encounters and Service Bias: A Preliminary Investigation

Kimberly J. Harris, David Bojanic, Debra F. Cannon

Journal of Hospitality & Tourism Research

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Research article

First published 2007-12

Transforming service to Canadians: the Service Canada model

Maryantonett Flumian, Amanda Coe, Kenneth Kernaghan

International Review of Administrative Sciences

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Research article

First published 2009-05

Unifying Service Marketing and Operations With Service Experience Management

Robert J. Kwortnik, Gary M. Thompson

Journal of Service Research

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Research article

First published 2003-06

PIECING TOGETHER SERVICE QUALITY: A FRAMEWORK FOR ROBUST SERVICE*

DOUGLAS M. STEWART

Production and Operations Management

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Research article

First published 2010-02

Service Design for Experience-Centric Services

Leonieke G. Zomerdijk, Christopher A. Voss

Journal of Service Research

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