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Articles (15)

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1-10 of 15 results for service-sales interface

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Select article: The Role of the Sales-Service Interface and Ambidexterity in the Evolving Organization

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Research article

First published 2017-2

The Role of the Sales-Service Interface and Ambidexterity in the Evolving Organization

Adam A. Rapp, Daniel G. Bachrach, Karen E. Flaherty [...]

Journal of Service Research

Select article: Service-Sales Ambidexterity: Evidence,Practice,and Opportunities for Future Research

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Research article

First published 2020-2

Service-Sales Ambidexterity: Evidence,Practice,and Opportunities for Future Research

Ko de Ruyter, Debbie Isobel Keeling, Ting Yu

Journal of Service Research

Select article: Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls

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Research article

First published 2020-2

Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls

Jan U. Becker, Martin Spann, Christian Barrot

Journal of Service Research

Select article: Employee Collaboration,Learning Orientation,and New Service Development Performance

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Review article

First published 2013-2

Employee Collaboration,Learning Orientation,and New Service Development Performance

Horace L. Melton, Michael D. Hartline

Journal of Service Research

Select article: Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

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Research article

First published 2021-11

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan [...]

Journal of Service Research

Select article: Compiling Internet expert resources: a case study towards a meta-index of subject experts in business information

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Research article

First published 1997-09

Compiling Internet expert resources: a case study towards a meta-index of subject experts in business information

Michel Bauwens

Business Information Review

Select article: `Click here': the impact of new media on the encoding of persuasive messages in direct marketing

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Other

First published 2008-04

`Click here': the impact of new media on the encoding of persuasive messages in direct marketing

Ming Cheung

Discourse Studies

Select article: An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

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Research article

First published 2008-01

An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

Sulin Ba, Wayne C. Johansson

Production and Operations Management

Select article: Swiss Cooperation in the Travel and Tourism Sector: Long-term Relationships and Superior Performance

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Research article

First published 2020-7

Swiss Cooperation in the Travel and Tourism Sector: Long-term Relationships and Superior Performance

Vu Thi Thao, Widar von Arx, Jonas Frölicher

Journal of Travel Research

Select article: Connecting users with their information

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Research article

First published 2005-12

Connecting users with their information

Barbara Burton

Business Information Review

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