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Research article

First published 2026

Beyond the Evidence Paradox: Engaging with Service Users and Citizens in the Implementation of Social Work Practice Research

Martin Webber, Lynette Joubert, Ilse Julkunen [...]

Research on Social Work Practice

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Research article

First published 2019-6

Empowering Disadvantaged Communities in the UK: Missing the Potential of Co-production

Jane Booth

Social Change

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Research article

First published 2016-3

Civil servants’ perspectives on the role of citizens in public service delivery in Uganda

Mary Theopista Wenene, Trui Steen, Mark R. Rutgers

International Review of Administrative Sciences

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Research article

First published 2015-5

The influence of political factors in policymakers' perceptions on the implementation of Web 2.0 technologies for citizen participation and knowledge sharing in public sector delivery

Manuel Pedro Rodríguez Bolívar

Information Polity

Open access

Research article

First published 2026-1

Empower: A Unified Platform for Reporting Quality Assurance Issues in Digital Government

Sultan Alyahya, Atheer Alsaif

Sage Open

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Research article

First published 2025

Enhancing citizen experience with anthropomorphic chatbots in public services: The impact of avatar style and politeness strategy

Lina Shangguan, Shuning Wang, Shengang Zhang [...]

Public Policy and Administration

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Research article

First published 2025

The adoption of 333 National Helpline Services among the marginalized people in Bangladesh

Md. Rakibul Hoque, Rumana Sharmin, Md. Mainul Abedin [...]

Information Development

Open access

Research article

First published 2024

Exploring the ‘citizen organization’: an evaluation of a regional Australian community-based palliative care service model

John Rosenberg, Trudi Flynn, Katharina Merollini [...]

Palliative Care and Social Practice

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Research article

First published 2004-08

Challenges in the Delivery of E-Government through Kiosks

Frances Slack, Jennifer E. Rowley

Journal of Information Science

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Research article

First published 2019-9

Conflicting Logics of Public Relations in the English NHS: A Qualitative Study of Communications and Engagement

Pam Carter, Mike Dent, Graham Martin

Sociological Research Online

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