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Articles (41)

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1-10 of 41 results for service transgressions

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Select article: Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions

Retricted access

Research article

First published 2019-5

Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions

Yelena Tsarenko, Yuliya Strizhakova, Cele C. Otnes

Journal of Service Research

Select article: Invisible Labor,Transgressive Service: A Visual Duoethnography Project on Graduate Student Peer Mentorship

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Research article

First published 2026-1

Invisible Labor,Transgressive Service: A Visual Duoethnography Project on Graduate Student Peer Mentorship

Andrea Kim, Sophia Vázquez

Teachers College Record: The Voice of Scholarship in Education

Select article: Relational Damage and Relationship Repair

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Review article

First published 2011-8

Relational Damage and Relationship Repair

Tim Jones, Peter A. Dacin, Shirley F. Taylor

Journal of Service Research

Select article: Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence

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Editorial

First published 2021-8

Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence

Yany Grégoire, Anna S. Mattila

Journal of Service Research

Select article: Ethical transgressions by registered psychologists in South Africa during the period 2014–2023

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Research article

First published 2026-3

Ethical transgressions by registered psychologists in South Africa during the period 2014–2023

Mila Nortje, Yanet Gezu, Neela Ravi [...]

South African Journal of Psychology

Select article: Goffman Goes to Church: Face-Saving and the Maintenance of Collective Order in Religious Services

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Research article

First published 2013-2

Goffman Goes to Church: Face-Saving and the Maintenance of Collective Order in Religious Services

Christopher M. Donnelly, Bradley R.E. Wright

Sociological Research Online

Select article: Hired gardens and the question of transgression: lawns,food gardens and the business of ‘alternative’ food practice

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Research article

First published 2012-10

Hired gardens and the question of transgression: lawns,food gardens and the business of ‘alternative’ food practice

Lindsay Naylor

cultural geographies

Select article: Juvenile Victim Assistance Programs: A Proposal

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Research article

First published 1980-04

Juvenile Victim Assistance Programs: A Proposal

Abraham Alcabes, James A. Jones

Crime & Delinquency

Select article: Ethical misconduct by registered psychologists in South Africa during the period 2007–2013

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Research article

First published 2015-6

Ethical misconduct by registered psychologists in South Africa during the period 2007–2013

Nico Nortje, Willem A Hoffmann

South African Journal of Psychology

Select article: The Transgender Military Experience

Open access

Research article

First published 2015-4

The Transgender Military Experience

Michelle Dietert, Dianne Dentice

Sage Open

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