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Articles (390)

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1-10 of 390 results for service tangibility

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Select article: Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality

Open access

Research article

First published 2021-2

Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality

Jonas Heller, Mathew Chylinski, Ko de Ruyter [...]

Journal of Service Research

Select article: Changes in Tangible Social Support Over Time Among Older Adults Receiving Long-Term Services and Supports

Retricted access

Research article

First published 2023-5

Changes in Tangible Social Support Over Time Among Older Adults Receiving Long-Term Services and Supports

Annika S. Goldman, Katherine M. Abbott, Liming Huang [...]

Journal of Applied Gerontology

Select article: Demand-Enhancing Services for Tangible Products in a Distribution System With Online and Off-Line Channels

Retricted access

Research article

First published 2022-8

Demand-Enhancing Services for Tangible Products in a Distribution System With Online and Off-Line Channels

Guiomar Martín-Herrán, Simon Pierre Sigué

Journal of Service Research

Select article: Use of tangible,educational and psychological support services among Chinese American dementia caregivers

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Research article

First published 2022-8

Use of tangible,educational and psychological support services among Chinese American dementia caregivers

Jinyu Liu, Yifan Lou, Ethan Siu Leung Cheung [...]

Dementia

Select article: Marketing in the northern European ferry industry: An overview of on-board activity

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Other

First published 1997-7

Marketing in the northern European ferry industry: An overview of on-board activity

Audrey Gilmore

Journal of Vacation Marketing

Select article: Strategies For Tangibilizing Retail Services: An Assessment

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Research article

First published 1984-09

Strategies For Tangibilizing Retail Services: An Assessment

Kathleen A. Krentler, Joseph P. Guiltinan

Journal of the Academy of Marketing Science

Select article: Service Quality: Insights from the Indian Banking Scenario

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Research article

First published 2008-6

Service Quality: Insights from the Indian Banking Scenario

Koushiki Choudhury

Australasian Marketing Journal

Select article: Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation

Retricted access

Research article

First published 2020-8

Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation

Stanislav Stakhovych, Ali Tamaddoni

Journal of Service Research

Select article: Assessing Value From Business-to-Business Services Relationships: Temporality,Tangibility,Temperament,and Trade-Offs

Retricted access

Research article

First published 2019-2

Assessing Value From Business-to-Business Services Relationships: Temporality,Tangibility,Temperament,and Trade-Offs

Paul Lyons, Louis Brennan

Journal of Service Research

Select article: Do Emotional Appeals Work for Hotels? An Exploratory Study

Retricted access

Research article

First published 2001-02

Do Emotional Appeals Work for Hotels? An Exploratory Study

Anna S. Mattila

Journal of Hospitality & Tourism Research

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