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Retricted access

Research article

First published 2012-11

Can Customers Detect Script Usage in Service Encounters?

Liana Victorino, Rohit Verma, Bryan L. Bonner [...]

Journal of Service Research

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Research article

First published 2013-05

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Liana Victorino, Rohit Verma, Don G. Wardell

Production and Operations Management

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Research article

First published 2011-1

Script Comparisons during Service Encounters in Fast-Food Chains

Tsuen-Ho Hsu, Chu-Yin Chiang

Tourism and Hospitality Research

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Research article

First published 2019-2

Scripted communication for service standardisation? What analysis of conversation can tell us about the fast-food service encounter

Mei Yuit Chan, Uma Chandra-Sagaran

Discourse & Communication

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Research article

First published 2006-9

Le script de service: fondements du concept et applications au marketing des services

Chiara Orsingher

Recherche et Applications en Marketing (French Edition)

Open access

Research article

First published 2024-8

Streaming Diversité : Exploring representations within French-language scripted series on Canadian SVOD services

Stéfany Boisvert

Convergence: The International Journal of Research into New Media Technologies

Retricted access

Research article

First published 2023-5

In the Name of Dark Web Justice: A Crime Script Analysis of Hacking Services and the Underground Justice System

Kyung-Shick Choi, Claire Seungeun Lee

Journal of Contemporary Criminal Justice

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Research article

First published 1996-03

Working Within the Scripts: Building Institutional Infrastructure for Children's Service Coordination in Schools

Mark A. Smylie, Robert L. Crowson

Educational Policy

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Research article

First published 2006-2

WSIPL: An XML scripting language for integrating web service data and applications

Eric Lo, David W. Cheung, C.Y. Ng [...]

Web Intelligence

Retricted access

Research article

First published 2012-8

Scripting Employees

Liana Victorino, Alexander R. Bolinger

Cornell Hospitality Quarterly

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