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First published 1995-2

The Hospitality Service Encounter: the Role of Communication

M.A. Nikolich, B.A. Sparks

Journal of Hospitality & Tourism Research

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Research article

First published 1980-10

Between Service and Servility: Role Conflict in Subordinate Service Roles

Boas Shamir

Human Relations

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Research article

First published 2008-02

How Service Agents Manage the Person—Role Interface

Blake E. Ashforth, Carol T. Kulik, Marc A. Tomiuk

Group & Organization Management

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Research article

First published 2009-02

An Exploration of Pre-Service Teachers' Expectations for Their Future Roles

Leah Wasburn-Moses

Teacher Education and Special Education: The Journal of the Teacher Education Division of the Council for Exceptional Children

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Research article

First published 2008-12

Role redesign in the National Health Service

Julie Prowse, Peter Prowse

Work,Employment and Society

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Research article

First published 2000-02

Service Role Commitment Among Participants in Centers For Children and Youth

CHAU-KIU CHEUNG, NGAN-PUN NGAI

Childhood

Open access

Research article

First published 2020-10

Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity

Munwar Hussain Pahi, Umair Ahmed, Abdullah Zafar Sheikh [...]

Sage Open

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Research article

First published 1986-4-1

The changing role of management in human service organizations

Hillel Schmid

Human Systems Management

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Research article

First published 2025-7

Reconceptualizing host/tourist interactions: The connection between roles,power,and discourse in the service encounter

Elizabeth A Cartier, Linda L Lowry

Tourism and Hospitality Research

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Research article

First published 2023-1

Service-oriented high-performance work systems and service role performance: Applying an integrated extended self and psychological ownership framework

Hyunyoung Jo, Samuel Aryee, Hsin-Hua Hsiung [...]

Human Relations

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