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Retricted access

Research article

First published 2008-1

Understanding Service Retention within and across Cohorts using Limited Information

David A. Schweidel, Peter S. Fader, Eric T. Bradlow

Journal of Marketing

Retricted access

Research article

First published 2016-11

Return on Retention (RoR): A Grounded Theory Study of Knowledge Workers in Indian IT Services Industry

P. Premalatha

Management and Labour Studies

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Research article

First published 2025

Maximizing Customer Retention in Multi-session Training Service: Model and Algorithm

Qiuwei Guo, Yifu Li, Lindong Liu [...]

Production and Operations Management

Open access

Research article

First published 2021-10

Intramural Sport Participation: An Examination of Participant Benefits,Service Quality,Program Satisfaction,and Student Retention

Kevin E. S. Wilson, Patti Millar

Recreational Sports Journal

Retricted access

Research article

First published 2013-11

How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context

Regina-Viola Frey, Tomás Bayón, Dirk Totzek

Journal of Service Research

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Research article

First published 2000-11

Forming Service Relationships with Hotel Business Travelers: The Critical Attributes to Improve Retention

Laurel Scanlan, Janelle McPhail

Journal of Hospitality & Tourism Research

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Research article

First published 2024-11

Aligning (In)Congruent Chatbot–Employee Empathic Responses with Service-Recovery Contexts for Customer Retention

Hua Fan, Bing Han, Wangshuai Wang

Journal of Travel Research

Retricted access

Research article

First published 2023-11

Student Connections: The Critical Role of Student Affairs and Academic Support Services in Retention Efforts

Jeff E. Hoyt

Journal of College Student Retention: Research,Theory & Practice

Retricted access

Research article

First published 2018-2

The Use of University Services and Student Retention: Differential Links for Student Service Members or Veterans and Civilian Students

Kenona H. Southwell, Shawn D. Whiteman, Shelley M. MacDermid Wadsworth [...]

Journal of College Student Retention: Research,Theory & Practice

Retricted access

Research article

First published 2007-09

Is Mission Attachment an Effective Management Tool for Employee Retention? An Empirical Analysis of a Nonprofit Human Services Agency

Seok Eun Kim, Jung Wook Lee

Review of Public Personnel Administration

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