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Retricted access

Research article

First published 2015-2

Service Brand Relationship Quality

Bettina Nyffenegger, Harley Krohmer, Wayne D. Hoyer [...]

Journal of Service Research

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Research article

First published 2010-3

The Effect of Collectivism on the Importance of Relationship Quality and Service Quality for Behavioral Intentions: A Cross-National and Cross-Contextual Analysis

V. Emre Ozdemir, Kelly Hewett

Journal of International Marketing

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Research article

First published 2013-12

Effects of Service Quality and Salesperson Characteristics on Consumer Trust and Relationship Commitment: An Empirical Study on Insurance Buyers in India

Tapan K. Panda

Vision: The Journal of Business Perspective

Open access

Research article

First published 2025-4

Perceived Value’s Impact on Parent-Teacher Relationship among Preschool Parents: Mediating Roles of Service Quality and Social Media Use

Hua-Chen Lo, Tzu-Hua Wang, Ru-Si Chen

Sage Open

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Research article

First published 2022

Effects of Self-service Technologies’ Attributes on Bank Customers’ Experience,Relationship Quality and Re-use Intention: Insights from a Developing Economy

Chidera Christian Ugwuanyi, Edwin Chukwuemeka Idoko

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2000-05

The Relationships between Culture and Service Quality Perceptions

Olivier Furrer, Ben Shaw-Ching Liu, D. Sudharshan

Journal of Service Research

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Research article

First published 1990-7

Relationship Quality in Services Selling: An Interpersonal Influence Perspective

Lawrence A. Crosby, Kenneth R. Evans, Deborah Cowles

Journal of Marketing

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Research article

First published 2010-6

Participants’ Service Quality Perceptions of Fantasy Sports Websites: The Relationship between Service Quality,Customer Satisfaction,Attitude,and Actual Usage

Young Ik Suh, Paul M. Pedersen

Sport Marketing Quarterly

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Research article

First published 2016-3

An Investigation of Service Quality—Willingness to Recommend Relationship across Patient and Hospital Characteristics

Ugur Yavas, Emin Babakus, Kevin W. Westbrook [...]

Journal of Health Management

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Research article

First published 2001-08

The Relationship between Restaurant Service Quality and Consumer Loyalty among the Elderly

Yao-Yi Fu, Sara C. Parks

Journal of Hospitality & Tourism Research

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