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Research article

First published 2025-8

Measuring Service Quality and Assessment of Service Quality Gaps in Dialysis Centres in India

Shawnn Coutinho, Ch. V. V. S. N. V. Prasad, Rohit Prabhudesai

Journal of Health Management

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Research article

First published 1989-4

A Gap Analysis of Professional Service Quality

Stephen W. Brown, Teresa A. Swartz

Journal of Marketing

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Research article

First published 1998-9

Gaps within the is Department: Barriers to Service Quality

Leyland Pitt, Pierre Berthon, Nikala Lane

Journal of Information Technology

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Research article

First published 1993-12

User Satisfaction and Service Quality of the IS Department: Closing the Gaps

Richard T Watson, Leyland F. Pitt, Chris J. Cunningham [...]

Journal of Information Technology

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Research article

First published 2009-7

Service Quality Gap Analysis in Indian Banks: An Empirical Study

Rai Alok Kumar

Paradigm: A Management Research Journal

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Research article

First published 1998-8

Service Quality Gap in China's Hotel Industry: a Study of Tourist Perceptions and Expectations

Hailin Qu, Nelson Tsang

Journal of Hospitality & Tourism Research

Open access

Research article

First published 2026

Exploring Patient Heterogeneity in Service Quality Gaps and Satisfaction: Insights from Outpatient Care

Vinaya Saji Inchiyil, Aqueel Fatma Syed

Journal of Patient Experience

Open access

Research article

First published 2023

Assessing Quality Gap of Outpatient Service in Public Hospitals: A Cross-Sectional Study in China

Qian Lin, Horng-Shuh Hao, Dan Zhang

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

Free access

Research article

First published 2006-4

Measuring Retail Service Quality: An Empirical Assessment of the Instrument

Darshan Parikh

Vikalpa: The Journal for Decision Makers

Retricted access

Research article

First published 1993-3

Service Quality in a Retail Environment: Closing the Gaps

Deon Nel

Journal of General Management

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