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Retricted access

Research article

First published 2017-10

Emotions,price and quality expectations in hotel services

Jorge Pelegrín-Borondo, Mario Arias-Oliva, Cristina Olarte-Pascual

Journal of Vacation Marketing

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Other

First published 1997-7

Hotel service quality in Hong Kong: A study of tourists' expectations

Vincent C. S. Heung, M.Y. Wong

Journal of Vacation Marketing

Retricted access

Research article

First published 1998-10

Expectations for hotel service quality: Do they differ from culture to culture?

Connie Mok, Robert W. Armstrong

Journal of Vacation Marketing

Open access

Research article

First published 2023-10

Understanding the Role of Service Quality of Government APPs in Continuance Intention: An Expectation–Confirmation Perspective

Zijun Mao, Qi Zou, Tingting Bu [...]

Sage Open

Retricted access

Research article

First published 1998-11

Cultural Influences on Service Quality Expectations

Naveen Donthu, Boonghee Yoo

Journal of Service Research

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Other

First published 1995-7

National Tourist Offices: service quality expectations and performance

Carl G. Braunlich, Alastair M. Morrison, Feng Feng

Journal of Vacation Marketing

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Research article

First published 1999-02

The Effects of Intraencounter Changes in Expectations on Perceived Service Quality Models

Lawrence O. Hamer, Ben Shaw-Ching Liu, D. Sudharshan

Journal of Service Research

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Research article

First published 2021-10

Passenger Expectations and Airport Service Quality: Exploring Customer Segmentation

George Christian Linhares Bezerra, Eliézer Mello de Souza, Anderson Ribeiro Correia

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 1997-07

Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations

Dwayne A. Baker, Daniel R. Fesenmaier

Journal of Travel Research

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Research article

First published 1993-2

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

William Boulding, Ajay Kalra, Richard Staelin [...]

Journal of Marketing Research

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