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Research article

First published 2019-04

When Should Customers Control Service Delivery? Implications for Service Design

Ioannis Bellos, Stylianos Kavadias

Production and Operations Management

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Research article

First published 2015-2

Improving Productivity in Design and Development of Information Technology (IT) Service Delivery Simulation Models

Anton Beloglazov, Dipyaman Banerjee, Alan Hartman [...]

Journal of Service Research

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Research article

First published 2009

Regional Rail

David O. Nelson, Tara Blakey, Adamson E. Streit

Transportation Research Record: Journal of the Transportation Research Board

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Review article

First published 2000-7

Reconception of S. José Hospital's Dining Room and Self Service Line

Silvia Lourenço, Teresa Cotrim, A. Paes Duarte [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2022-8

Bringing all clients into the system – Professional digital discretion to enhance inclusion when services are automated

Iréne Bernhard, Elin Wihlborg

Information Polity

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Research article

First published 2025-3

Lined Up? Examining a “Waiting Line” Effect in Technology-Enabled Restaurant Menu Ordering

Wangoo Lee, Lu Lu

Journal of Hospitality & Tourism Research

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Research article

First published 2012-1

Development of Location Method for Urban Public Transit Networks Based on Hub-and-Spoke Network Structure

Zhenbao Wang, Yanyan Chen

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2013-1

High-Load Transit Line Passenger Transmission and Productiveness Efficiencies

Jonathan M. Bunker

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2010-1

Automatic train regulation for metro lines using dual heuristic dynamic programming

W-S Lin, J-W Sheu

Proceedings of the Institution of Mechanical Engineers,Part F: Journal of Rail and Rapid Transit

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Research article

First published 2012-1

Passenger Transmission and Productiveness of Transit Lines with High Loads

Jonathan Bunker

Transportation Research Record: Journal of the Transportation Research Board

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