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Retricted access

Research article

First published 2010-02

Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

Yun Kyung Cho, Larry J. Menor

Journal of Service Research

Retricted access

Review article

First published 2013-2

Substituting Information for Interaction

Robert J. Glushko, Karen Joy Nomorosa

Journal of Service Research

Retricted access

Research article

First published 2002-08

Meeting patient expectations: healthcare professionals and service re-engineering

Health Services Management Research

Retricted access

Research article

First published 1987-4

Predictability and Personalization in the Service Encounter

Carol F. Surprenant, Michael R. Solomon

Journal of Marketing

Retricted access

Other

First published 1996-12

THE MALL IS MY FACTORY: REFLECTIONS OF A SERVICE JUNKIE

Richard B. Chase

Production and Operations Management

Retricted access

Research article

First published 2000-08

Features of Service Relationships and Encounters

BARBARA A. GUTEK, BENNETT CHERRY, ANITA D. BHAPPU [...]

Work and Occupations

Open access

Research article

First published 2024-5

The Influence of Employee Accent on Customer Participation in Services

David Bourdin, Christina Sichtmann, Vasileios Davvetas

Journal of Service Research

Retricted access

Research article

First published 2021-01

Strategic Service Design Attributes,Customer Experience,and Co‐Created Service Choice: Evidence from Florida Hospitals

Deepa Wani, Manoj Malhotra, Jonathan Clark

Production and Operations Management

Free access

Research article

First published 2005-1

Coordinating for service delivery in public-private partnership and private finance initiative construction projects: Early findings from an exploratory study

D Tranfield, A Rowe, P K Smart [...]

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

Open access

Research article

First published 2024-9

Shaping the techno-social landscape of corrections: How values,technology,and culture influence the design of correctional service delivery applications

Stuart Ross, Mark A Wood, Ron Baird [...]

Journal of Criminology

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