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1-7 of 7 results for service employee passion

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Open access

Research article

First published 2024-11

“We truly love what we do”: The Tribal Consumer Inside Passionate Service Employees

Ramona Riehle, Verena E. Wieser, Andrea Hemetsberger

Journal of Service Research

Retricted access

Research article

First published 2022-5

Frontline Employee Passion: A Multistudy Conceptualization and Scale Development

Angela C. Crawford, Casey E. Newmeyer, Jin Ho Jung [...]

Journal of Service Research

Retricted access

Research article

First published 2007-09

Is Mission Attachment an Effective Management Tool for Employee Retention? An Empirical Analysis of a Nonprofit Human Services Agency

Seok Eun Kim, Jung Wook Lee

Review of Public Personnel Administration

Retricted access

Research article

First published 2017-2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Retricted access

Research article

First published 1999-05

Modeling the Selection of High Customer-Contact Personnel: An Application of Behavioral Decision-Making Theory

Ercan Sirakaya, Deborah L. Kerstetter, Dan Mount

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2020-4

Risky Business? The Value of Employing Offenders and Ex-Offenders: An Interview With James Timpson,Chief Executive of Timpson

Jenna Pandeli, Nicholas O’Regan

Journal of Management Inquiry

Free access

Research article

First published 2004-10

Determinants of Delegation: A Study in Five Star Hotels

Sumi Jha

Vikalpa: The Journal for Decision Makers