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Articles (65)

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1-10 of 65 results for service employee empowerment

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Select article: The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

Retricted access

Research article

First published 2000-08

The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

Jean-Charles Chebat, Paul Kollias

Journal of Service Research

Select article: An Examination of Dimensions of Psychological Empowerment Scale for Service Employees

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Research article

First published 2005-10

An Examination of Dimensions of Psychological Empowerment Scale for Service Employees

Murat Hancer, R. Thomas George, Beomcheol (Peter) Kim

Psychological Reports

Select article: The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

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Research article

First published 2010-02

The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

Gabriel Gazzoli, Murat Hancer, Yumi Park

Journal of Hospitality & Tourism Research

Select article: Does Empowering Resident Families or Nursing Home Employees in Decision Making Improve Service Quality?

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Research article

First published 2014-8

Does Empowering Resident Families or Nursing Home Employees in Decision Making Improve Service Quality?

Darla J. Hamann

Journal of Applied Gerontology

Select article: Competitive Advantage through Engagement

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Research article

First published 2016-8

Competitive Advantage through Engagement

V. Kumar, Anita Pansari

Journal of Marketing Research

Select article: Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Open access

Research article

First published 2021-1

Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

Select article: Consumer Choice and Empowerment in Supported Employment Services: Issues and Strategies

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Research article

First published 1992-3

Consumer Choice and Empowerment in Supported Employment Services: Issues and Strategies

Michael D. West, Wendy S. Parent

Research and Practice for Persons with Severe Disabilities

Select article: Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

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Research article

First published 2017-4

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research

Select article: From Marginalization to (Dis)Empowerment: Organizing Training and Employment Services for Refugees

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Research article

First published 2002-08

From Marginalization to (Dis)Empowerment: Organizing Training and Employment Services for Refugees

Frances Tomlinson, Sue Egan

Human Relations

Select article: What’s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service

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Research article

First published 2023-9

What’s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service

Yanan Dong, Xinyuan (Roy) Zhao, Yuan Yuan [...]

Journal of Hospitality & Tourism Research

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