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Research article

First published 2020-2

Empathy and Delight in a Personal Service Setting *

Thi Nguyet Que Nguyen, Quan Ha Minh Tran, Mathew Chylinski

Australasian Marketing Journal

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Research article

First published 2014-1

Service Quality: The Impact of Frequency,Timing,Proximity,and Sequence of Failures and Delights

K. Sivakumar, Mei Li, Beibei Dong

Journal of Marketing

Open access

Research article

First published 2025

Promoting customer loyalty in the mobile service industry in South Africa: The roles of satisfaction and delight

Rebecca P Masoma, Daniel K. Maduku

Journal of General Management

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Research article

First published 2011-5

The Effect of Unrelated Supporting Service Quality on Consumer Delight,Satisfaction,and Repurchase Intentions

Xuehua Wang

Journal of Service Research

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Research article

First published 2026

Self-service Delight Unveiled: A Multidimensional Validation Study

Rashmi Singh, Subhajit Bhattacharya

Vision: The Journal of Business Perspective

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Research article

First published 2025

Unlocking the drivers of brand evangelism in the hospitality sector: A mediated-moderated model of emotional brand bonding and surprise

Noureddine Selmi, Mohammad Soliman, Muhammad Dliya’ul Haq [...]

Tourism and Hospitality Research

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Research article

First published 1982-4

Agency Coalitions for Targeted Service Delivery: Foiled Designs,Failed Development,but Final Delight

Tom Baranowski

Community Health Equity Research & Policy

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Research article

First published 2014-3

Management of Guest Delight in Hotels: An Exploratory Study

Sinmoy Goswami, Mrinmoy K. Sarma

Vision: The Journal of Business Perspective

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Research article

First published 2016-8

Implementing a Delight Strategy in a Restaurant Setting

Donald C. Barnes, Tracy Meyer, Brian R. Kinard

Cornell Hospitality Quarterly

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Research article

First published 2017-4

Enhancing Service Loyalty

Dennis C. Ahrholdt, Siegfried P. Gudergan, Christian M. Ringle

Journal of Travel Research

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