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Articles (624)

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1-10 of 624 results for service complaints

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Select article: Employees’ Willingness to Report Service Complaints

Retricted access

Research article

First published 2009-11

Employees’ Willingness to Report Service Complaints

Gil Luria, Iddo Gal, Dana Yagil

Journal of Service Research

Select article: A Service Perspective on the Drivers of Complaint Intentions

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Research article

First published 2005-11

A Service Perspective on the Drivers of Complaint Intentions

Clay M. Voorhees, Michael K. Brady

Journal of Service Research

Select article: Complaints on Health Services: A Survey of Persons With Disabilities

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Research article

First published 2010-12

Complaints on Health Services: A Survey of Persons With Disabilities

Iddo Gal, Pnina Weisberg-Yosub, Maya Shavit [...]

Journal of Disability Policy Studies

Select article: Service Employee Responses to Angry Customer Complaints

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Research article

First published 2017-11

Service Employee Responses to Angry Customer Complaints

Christina Jerger, Jochen Wirtz

Journal of Service Research

Select article: A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

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Research article

First published 2005-05

A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

Alex M. Susskind

Journal of Hospitality & Tourism Research

Select article: Group Emotional Contagion and Complaint Intentions in Group Service Failure

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Research article

First published 2014-8

Group Emotional Contagion and Complaint Intentions in Group Service Failure

Jiangang Du, Xiucheng Fan, Tianjun Feng

Journal of Service Research

Select article: Unhiding Nexus Between Service Quality,Customer Satisfaction,Complaints,and Loyalty in Online Shopping Environment in Pakistan

Open access

Research article

First published 2022-4

Unhiding Nexus Between Service Quality,Customer Satisfaction,Complaints,and Loyalty in Online Shopping Environment in Pakistan

Muhammad Umair Wattoo, Syed Muhammad Javed Iqbal

Sage Open

Select article: Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

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Research article

First published 2017-4

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research

Select article: The Effect of Job-Related Demands and Resources on Service Employees’ Willingness to Report Complaints

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Research article

First published 2015-5

The Effect of Job-Related Demands and Resources on Service Employees’ Willingness to Report Complaints

Gianfranco Walsh, Zhiyong Yang, David Dose [...]

Journal of Service Research

Select article: Understanding Airline Passengers during Covid-19 Outbreak to Improve Service Quality: Topic Modeling Approach to Complaints with Latent Dirichlet Allocation Algorithm

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Research article

First published 2023-4

Understanding Airline Passengers during Covid-19 Outbreak to Improve Service Quality: Topic Modeling Approach to Complaints with Latent Dirichlet Allocation Algorithm

Levent Çallı, Fatih Çallı

Transportation Research Record: Journal of the Transportation Research Board

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