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Research article

First published 2012-3

The 193 call center,a meaningful public service!

Maud Eickhoff, Laerte Idal Sznelwar

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2010-3

Examining the Link between the Forensic Quality and Customer Service Quality of Police Call Centre Interviews

David G. Leeney, Katrin Mueller-Johnson

International Journal of Police Science & Management

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

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Research article

First published 2022-7

Temporal Variations in Calls for Police Service During COVID-19: Evidence From China

Mengliang Dai, Yiwei Xia, Rongxu Han

Crime & Delinquency

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Research article

First published 2025-3

The Impact of the COVID-19 Pandemic on Police Involvement in Mental Health Calls for Service

Christine Tartaro, Ruibin Lu

Criminal Justice Policy Review

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Research article

First published 2013-4

Is Empathy Effective for Customer Service? Evidence From Call Center Interactions

Colin Mackinnon Clark, Ulrike Marianne Murfett, Priscilla S. Rogers [...]

Journal of Business and Technical Communication

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Research article

First published 2025-11

Examining Use of Force Outcomes in Police Calls for Service: Evidence From Cincinnati

Joel Miller, Sam Guthrie, Eric L. Piza

Crime & Delinquency

Open access

Research article

First published 2022-9

Can We Really Defund the Police? A Nine-Agency Study of Police Response to Calls for Service

Cynthia Lum, Christopher S. Koper, Xiaoyun Wu

Police Quarterly

Open access

Research article

First published 2025-08

Forecasting financial services of a call center’s inbound volumes: A case study

Ahm Shamsuzzoha, Joonas Viitanen, Sujan Piya [...]

International Journal of Engineering Business Management

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Research article

First published 2010-9

Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work

Sarah Jenkins, Rick Delbridge, Ashley Roberts

Work,Employment and Society

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