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Research article

First published 2011-8

Using Service Blueprinting to Analyze Restaurant Service Efficiency *

Emily Hummel, Kevin S. Murphy

Cornell Hospitality Quarterly

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Research article

First published 2011-5

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha [...]

Journal of Service Research

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Research article

First published 2025-9

Leveraging Co-Design,Design Thinking,and Service Blueprinting to Create Digital Health Behavior Change Innovations: Insights From a Co-Design Workshop With Type 2 Diabetes Remission Health Coaches

Raluca Vela, Paula Voorheis, Jeremy Petch [...]

Journal of Diabetes Science and Technology

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Research article

First published 2025-9

Using Journey Mapping and Service Blueprinting to Design Digital Health Behavior Change Innovations: A Scoping Review

Paula Voorheis, Julia Victoria Wong, Natasa Lazarevic [...]

Journal of Diabetes Science and Technology

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Research article

First published 2008-4

Service Blueprinting: A Practical Technique for Service Innovation

Mary Jo Bitner, Amy L. Ostrom, Felicia N. Morgan

California Management Review

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Research article

First published 2008-05

Designing Multi-Interface Service Experiences

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha

Journal of Service Research

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Research article

First published 2013-3

The Safer Sutton Partnership Service: Blueprint for the Future?

Chris Lewis

The Police Journal: Theory,Practice and Principles

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Research article

First published 1983-09

The CHAR Blueprint: Its relevance for the Probation Service

Stephen McGrath

Probation Journal

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Research article

First published 2003

Level of Service of Safety: Conceptual Blueprint and Analytical Framework

Jake Kononov, Bryan Allery

Transportation Research Record: Journal of the Transportation Research Board

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Other

First published 1980-08

Managing Growth in the 1980s: A Blueprint —for Food-Service Survival

Michael D. Olsen, Carl J. Bellas

Cornell Hospitality Quarterly

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