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Retricted access

Research article

First published 2021-5

Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility

Hung M. Dao, Aristeidis Theotokis

Journal of Interactive Marketing

Retricted access

Research article

First published 2007-3

The Diffusion of WOZ: Expanding the Topology of IS Innovations

Gabriel J Costello, Brian Donnellan

Journal of Information Technology

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Other

First published 2003-02

Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes

James M. Curran, Matthew L. Meuter, Carol F. Surprenant

Journal of Service Research

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Research article

First published 2023

Adoption of TAM to Measure Consumer’s Attitude Towards Self-Service Technology: Utilizing Cultural Perspectives as a Moderator Variable

Nour A. J. Azam, Sajal Kabiraj, Wang Shaoyuan [...]

Global Business Review

Open access

Research article

First published 2020-4

Self-Service Technology Service Quality: Building Loyalty and Intention Through Technology Trust in Pakistani Service Sector

Masood Ul Hassan, Muhammad Shahid Iqbal, Ume Habibah

Sage Open

Retricted access

Research article

First published 2000-7

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree [...]

Journal of Marketing

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Research article

First published 2025-2

Empowering Consumers Through Self-Service Technology: A Comparative Analysis

Bona Kim, Yong Chen

Journal of Hospitality & Tourism Research

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Other

First published 2017-11

Consumer Acceptance of Self-service Technologies: An Ability–Willingness Model

Cheng Wang

International Journal of Market Research

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Research article

First published 2026-3

The Interaction Effect of Self-Service Technology and Firms’ Facilitating Conditions on Co-Created Value: A Service-Dominant Logic Perspective

Wooseok Kwon, Yejin Kim, Gyumin Lee

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2007-08

Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting

Bert Weijters, Devarajan Rangarajan, Tomas Falk [...]

Journal of Service Research

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