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1-10 of 21 results for restaurant climate

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Select article: Guest–Server Exchange Model and Performance: The Connection Between Service Climate and Unit-Level Sales in Multiunit Restaurants

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Research article

First published 2018-1

Guest–Server Exchange Model and Performance: The Connection Between Service Climate and Unit-Level Sales in Multiunit Restaurants

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Journal of Hospitality & Tourism Research

Select article: An Exploratory Examination of Supervisor Undermining,Employee Involvement Climate,and the Effects on Customer Perceptions of Service Quality in Quick-Service Restaurants

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Research article

First published 2013-2

An Exploratory Examination of Supervisor Undermining,Employee Involvement Climate,and the Effects on Customer Perceptions of Service Quality in Quick-Service Restaurants

Kimberly Mathe, Lisa Slevitch

Journal of Hospitality & Tourism Research

Select article: Expressions of Anti-Black Biases,Job Satisfaction,and Turnover Intentions in the Full-Service Restaurant Industry

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Research article

First published 2023-2

Expressions of Anti-Black Biases,Job Satisfaction,and Turnover Intentions in the Full-Service Restaurant Industry

Zachary W. Brewster, Allen V. Heffner

Journal of Hospitality & Tourism Research

Select article: Psychological Diversity Climate,Organizational Embeddedness,and Turnover Intentions: A Conservation of Resources Perspective

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Research article

First published 2020-11

Psychological Diversity Climate,Organizational Embeddedness,and Turnover Intentions: A Conservation of Resources Perspective

Phillip M. Jolly, Timothy T. Self

Cornell Hospitality Quarterly

Select article: Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions

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Research article

First published 2023-11

Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions

Taeshik Gong, Luana Nanu, Linh Ha Le [...]

Cornell Hospitality Quarterly

Select article: It’s Raining Complaints! How Weather Factors Drive Consumer Comments and Word-of-Mouth

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Research article

First published 2019-6

It’s Raining Complaints! How Weather Factors Drive Consumer Comments and Word-of-Mouth

Milos Bujisic, Vanja Bogicevic, H. G. Parsa [...]

Journal of Hospitality & Tourism Research

Select article: Service Employee Responses to Angry Customer Complaints

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Research article

First published 2017-11

Service Employee Responses to Angry Customer Complaints

Christina Jerger, Jochen Wirtz

Journal of Service Research

Select article: Communication in Fast Food Organizations

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Research article

First published 1988-8

Communication in Fast Food Organizations

Jim Buergermeister

Journal of Hospitality & Tourism Research

Select article: Accelerating SME decarbonisation: A case study of the challenges and opportunities from the restaurant sector

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Research article

First published 2026-2

Accelerating SME decarbonisation: A case study of the challenges and opportunities from the restaurant sector

Ben Hardy-Jones

Local Economy: The Journal of the Local Economy Policy Unit

Select article: Quantitative Evidence of the Continuing Significance of Race

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Research article

First published 2012-5

Quantitative Evidence of the Continuing Significance of Race

Zachary W. Brewster, Sarah Nell Rusche

Journal of Black Studies

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