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Articles (560)

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1-10 of 560 results for relationship management capability

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Select article: Conceptualizing a relationship management capability

Retricted access

Research article

First published 2004-12

Conceptualizing a relationship management capability

Denise Jarratt

Marketing Theory

Select article: Role of Dynamic Capability and Information Technology in Customer Relationship Management: A Study of Indian Companies

Free access

Research article

First published 2007-10

Role of Dynamic Capability and Information Technology in Customer Relationship Management: A Study of Indian Companies

Darshan Desai, Subrat Sahu, Piyush Kumar Sinha

Vikalpa: The Journal for Decision Makers

Select article: Inter‐Organizational Fit,Relationship Management Capability,and Collaborative Performance within a Humanitarian Setting

Retricted access

Research article

First published 2016-09

Inter‐Organizational Fit,Relationship Management Capability,and Collaborative Performance within a Humanitarian Setting

Mohammad Moshtari

Production and Operations Management

Select article: The Mediating Effect of Dynamic Marketing Capabilities on the Relationship Between Customer Knowledge Management and Organizational Innovation

Retricted access

Research article

First published 2023

The Mediating Effect of Dynamic Marketing Capabilities on the Relationship Between Customer Knowledge Management and Organizational Innovation

Emad Alani, Laith Alrubaiee, Alieza Shabani Shojaei [...]

FIIB Business Review

Select article: Social media marketing and its influence on the hotel performance: Mediating role of customer relationship management capabilities

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Research article

First published 2026-1

Social media marketing and its influence on the hotel performance: Mediating role of customer relationship management capabilities

Aijaz Ahmad Khaki, Tawseeq Ali Khan

Journal of Vacation Marketing

Select article: Financial Management Capability Matters in Capabilities—Performance Relationships: The Case of Two Industries

Open access

Research article

First published 2025-4

Financial Management Capability Matters in Capabilities—Performance Relationships: The Case of Two Industries

Mehdi Younes Garrab

Sage Open

Select article: Customer Relationship Management and Firm Performance

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Research article

First published 2011-9

Customer Relationship Management and Firm Performance

Tim Coltman, Timothy M Devinney, David F Midgley

Journal of Information Technology

Select article: The role of relational resources in the knowledge management capability and innovation of professional service firms 1

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Research article

First published 2015-5

The role of relational resources in the knowledge management capability and innovation of professional service firms 1

Na Fu

Human Relations

Select article: The Impact of Dynamic Capability on Business Sustainability of Organizations

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Research article

First published 2022-12

The Impact of Dynamic Capability on Business Sustainability of Organizations

Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis [...]

FIIB Business Review

Select article: Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective

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Research article

First published 2017-8

Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective

Zhan Wang, Hyun Gon Kim

Journal of Interactive Marketing

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