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Articles (734)

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1-10 of 734 results for recovery satisfaction

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Select article: Recovery Voice and Satisfaction After Service Failure

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Research article

First published 2007-11

Recovery Voice and Satisfaction After Service Failure

Kiran Karande, Vincent P. Magnini, Leona Tam

Journal of Service Research

Select article: Cultural Moderation in the Formation of Recovery Satisfaction Judgments: A Cognitive-Affective Perspective

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Research article

First published 2010-02

Cultural Moderation in the Formation of Recovery Satisfaction Judgments: A Cognitive-Affective Perspective

Klaus Schoefer

Journal of Service Research

Select article: Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction

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Research article

First published 2013-8

Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction

Zheng Fang, Xueming Luo, Minghua Jiang

Journal of Service Research

Select article: Victim Satisfaction With the Criminal Justice System and Emotional Recovery

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Review article

First published 2015-7

Victim Satisfaction With the Criminal Justice System and Emotional Recovery

Maarten Kunst, Lieke Popelier, Ellen Varekamp

Trauma,Violence,& Abuse

Select article: The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

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Research article

First published 2000-11

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Michael A. McCollough

Journal of Hospitality & Tourism Research

Select article: How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

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Research article

First published 2021-8

How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Yaou Hu, Hyounae (Kelly) Min, Na Su

Journal of Hospitality & Tourism Research

Select article: Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?

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Research article

First published 2025-4

Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?

Tripti Ghosh Sharma, Mahima Gupta, Vinu Cheruvil Thomas [...]

Journal of Travel Research

Select article: The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

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Research article

First published 2019-4

The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

Reza Etemad-Sajadi, Laura Bohrer

Tourism and Hospitality Research

Select article: The Impact of Process Recovery Communication on Customer Satisfaction,Repurchase Intentions,and Word-of-Mouth Intentions

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Research article

First published 2012-8

The Impact of Process Recovery Communication on Customer Satisfaction,Repurchase Intentions,and Word-of-Mouth Intentions

Yves Van Vaerenbergh, Bart Larivière, Iris Vermeir

Journal of Service Research

Select article: The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction

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Research article

First published 2019-7

The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction

Xun Xu, Wenhui Liu, Dogan Gursoy

Journal of Travel Research

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