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Retricted access

Research article

First published 2001-12

PRODUCT AND SERVICE QUALITY: THE ANTECEDENTS OF CUSTOMER LOYALTY IN THE AUTOMOTIVE INDUSTRY

SARV DEVARAJ, KHALIL F. MATTA, EDWARD CONLON

Production and Operations Management

Open access

Research article

First published 2024-1

Logistics Service Quality and Product Satisfaction in E-Commerce

Dr. Aamir Rashid, Dr. Rizwana Rasheed

Sage Open

Retricted access

Research article

First published 2019-3

Exploring the Service Quality determinants of Solar Product Dealers

Vikas Kumar, Bikramjit Singh Hundal, Komalpreet Kaur

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2000-4

Performance Productivity and Quality of Frontline Employees in Service Organizations

Jagdip Singh

Journal of Marketing

Retricted access

Research article

First published 2013-8

Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories

Victor F. Cavalcante, Claudio S. Pinhanez, Rogério A. de Paula [...]

Journal of Service Research

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Research article

First published 2008-05

Assessing Markups,Service Quality,and Product Attributes in Music CDs' Internet Retailing

Elliot Rabinovich, Arnold Maltz, Rajiv K. Sinha

Production and Operations Management

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Research article

First published 1990-8

Productivity Enhancement Through Managing the Service Encounter

Craig C. Lundberg

Journal of Hospitality & Tourism Research

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Research article

First published 2012-3

Optimizing Service Productivity

Roland T. Rust, Ming-Hui Huang

Journal of Marketing

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Research article

First published 2022-12

Effect of Consumer Experience Quality on Participant Engagement in Japanese Running Events

Shiro Yamaguchi, Masayuki Yoshida

Sport Marketing Quarterly

Retricted access

Research article

First published 2018-6

Incorporating Quality Considerations in Merger Analysis:

Peter N. Golder, Debanjan Mitra, Christine Moorman

The Antitrust Bulletin

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