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Research article

First published 2013-9

Customer Perception of Service Convenience: A Comparison between Public and New Private Sector Banks

Vinita Kaura, Ch. S. Durga Prasad, Sourabh Sharma

Global Business Review

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Research article

First published 2007-12

Citizen or customer? Complaints handling in the public sector

Brian Brewer

International Review of Administrative Sciences

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Research article

First published 1992-1

Researching Customer Service in the Public Sector

Tim Burns

International Journal of Market Research

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Research article

First published 2010-4

Effectiveness of CRM in Banking Services with Reference to ATM Services in NCR Delhi

Shamsher Singh, Manmohan Rahul

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2017-5

Are entrepreneurial and market orientations of small and medium-sized enterprises associated with targeting different tiers of public procurement?

Timo Tammi, Helen Reijonen, Jani Saastamoinen

Environment and Planning C: Politics and Space

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Research article

First published 2017-3

The Investigation of Service Quality Dimensions,Customer Satisfaction and Corporate Image in Indian Public Sector Banks: An Application of Structural Equation Model(SEM)

Rishi Kant, Deepak Jaiswal, Suyash Mishra

Vision: The Journal of Business Perspective

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Research article

First published 2004-2

Enterprising Professionals

Laurie Cohen, Gill Musson, Joanne Duberley

The International Journal of Entrepreneurship and Innovation

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Research article

First published 2011-7

Customer Satisfaction Analysis of Information and Communication Technology Channels in Banking Sector

Shamsher Singh

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2013-3

Do Coworkers Make the Service Customer? A Field Study in the Public Sector

Pascal Paillé

Review of Public Personnel Administration

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Research article

First published 2006-3

Perceived Service Quality and Customer Satisfaction in a Public Sector B ank in India-A Study

Vidyadhar Reddy Aileni

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

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