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Retricted access

Review article

First published 2011-8

Service Process Modularization

Tuure Tuunanen, Harold Cassab

Journal of Service Research

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Review article

First published 2012-2

Self-Service in the Labor Process

Charles S. Koeber, David W. Wright, Elizabeth Dingler

Humanity & Society

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Research article

First published 2006-11

FROM PROCESSES VIA WORKFLOWS TO SERVICES: AN OVERVIEW

Gottfried Vossen

Journal of Integrated Design and Process Science

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Research article

First published 2006-5

The New Service Development Process in Successful Small Entrepreneurial Firms

Michael Ottenbacher, Vivienne Shaw, David Ermen

The International Journal of Entrepreneurship and Innovation

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Research article

First published 2000-08

Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions,Standards for Service,and Service Process Outcomes

Alex M. Susskind, Carl P. Borchgrevink, Robert A. Brymer [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2004-12

Managing Quality in the E‐Service System: Development and Application of a Process Model

Joy M. Field, Gregory R. Heim, Kingshuk K. Sinha

Production and Operations Management

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Research article

First published 2004-2

OBJECT-PROCESS DIAGRAMS AS EXPLICIT GRAPHIC TOOL FOR WEB SERVICE COMPOSITION

Yin Liu, Wenyin Liu, Changjun Jiang

Journal of Integrated Design and Process Science

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Research article

First published 2013-2

Divide and Serve: The Labour Process in Service Value Chains and Networks

Jörg Flecker, Bettina Haidinger, Annika Schönauer

Competition & Change

Free access

Research article

First published 2023-3

A comprehensive framework for quantifying ecosystem service flow focusing on social-ecological processes

Lijuan Wang, Tong Wu, Hua Zheng [...]

Transactions in Earth,Environment,and Sustainability

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Research article

First published 2015-5

Service Integrated Relationships (SIR): A Strategic Process Framework for Managing the Customer as a Resource

Olaf Hermans

Journal of Creating Value

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