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Research article

First published 2025-5

The Role of Ambivalent Identification on Service Recovery: A Study of the Hotel Industry

Joseph Lok-Man Lee, Noel Yee-Man Siu, Tracy Junfeng ZHANG [...]

Cornell Hospitality Quarterly

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Research article

First published 2000-11

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Michael A. McCollough

Journal of Hospitality & Tourism Research

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Research article

First published 2025-4

Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?

Tripti Ghosh Sharma, Mahima Gupta, Vinu Cheruvil Thomas [...]

Journal of Travel Research

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Research article

First published 2019-2

Withdrawal,attachment security,and recovery from conflict in couple relationships

Karen J. Prager, Jesse Poucher, Forouz K. Shirvani [...]

Journal of Social and Personal Relationships

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Research article

First published 2005-8

The role of cumulative online purchasing experience in service recovery management

Betsy Bugg Holloway, Sijun Wang, Janet Turner Parish

Journal of Interactive Marketing

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Research article

First published 2011-2

A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Katja Gelbrich, Holger Roschk

Journal of Service Research

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Research article

First published 2015-10

Patient Satisfaction Questionnaires in Surgery: Inpatients' Perceptions and Experiences of Surgical Wards in General Surgery

S Hafiz, Ms Kurrimboccus

Journal of Perioperative Practice

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Research article

First published 2016

The dyadic construction of romantic conflict recovery sabotage

Katherine C. Haydon, Cassandra Jonestrask, Haley Guhn-Knight [...]

Journal of Social and Personal Relationships

Free access

Research article

First published 2016-8

Sedation shared decision-making in ambulatory venous access device placement: Effects on patient choice,satisfaction and recovery time

Melissa D Chittle, Rahmi Oklu, Richard M Pino [...]

Vascular Medicine

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Research article

First published 2004-3

Social Capital: A Missing Link to Disaster Recovery

Yuko Nakagawa, Rajib Shaw

International Journal of Mass Emergencies & Disasters

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