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Research article

First published 2021-3

Importance of Customer Complaint Handling Satisfaction for MSMEs in B2B Context

G. V. Narayan, Y. Srinivasulu, P. Suhail

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

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Research article

First published 2011-2

A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Katja Gelbrich, Holger Roschk

Journal of Service Research

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Research article

First published 2014-12

The Long Arm of the Law: An Examination of the Utility of Police Post-Separation Discipline Processes

Terry Goldsworthy, Sara Trainor

International Journal of Police Science & Management

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Research article

First published 2025-4

Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?

Tripti Ghosh Sharma, Mahima Gupta, Vinu Cheruvil Thomas [...]

Journal of Travel Research

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Research article

First published 2008-4

Redesigning Occupational Therapy Service Provision to Increase Efficiency,Effectiveness and Stakeholder Satisfaction

Ayana Horton, Jennifer Hall

British Journal of Occupational Therapy

Open access

Abstract

First published 2018-7

Patient Satisfaction versus Patient Reported Outcomes

Chayanin Angthong

Foot & Ankle Orthopaedics

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Research article

First published 1995-8

Anterior Submuscular Transposition of the Ulnar Nerve for Cubital Tunnel Syndrome

C. B. PASQUE, G. M. RAYAN

Journal of Hand Surgery (European Volume)

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Research article

First published 2024-6

Service Quality in Rail Systems: Listen to the Voice of Social Media

Samet Güner, Kamil Taşkın, Halil İbrahim Cebeci [...]

Transportation Research Record: Journal of the Transportation Research Board

Open access

Research article

First published 2024-1

“Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter

Ursula Lutzky

International Journal of Business Communication

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Research article

First published 2014-7

Power in praise: Exploring online compliments on luxury hotels in Malaysia

Catheryn Khoo-Lattimore, Erdogan H Ekiz

Tourism and Hospitality Research

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