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Select article: Implementing a Customer Relationship Strategy: The Asymmetric Impact of Poor versus Excellent Execution

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Research article

First published 2000-07

Implementing a Customer Relationship Strategy: The Asymmetric Impact of Poor versus Excellent Execution

Mark R. Colgate, Peter J. Danaher

Journal of the Academy of Marketing Science

Select article: From “the Poor Heathen” to “the Glory and Honour of All Nations”: Vocabularies of Race and Custom in Protestant Missions,1844–1928

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Research article

First published 2010-1

From “the Poor Heathen” to “the Glory and Honour of All Nations”: Vocabularies of Race and Custom in Protestant Missions,1844–1928

Brian Stanley

International Bulletin of Mission Research

Select article: Jugaad —From ‘Making Do’ and ‘Quick Fix’ to an Innovative,Sustainable and Low-Cost Survival Strategy at the Bottom of the Pyramid

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Research article

First published 2012-4

Jugaad —From ‘Making Do’ and ‘Quick Fix’ to an Innovative,Sustainable and Low-Cost Survival Strategy at the Bottom of the Pyramid

Ramendra Singh, Vaibhav Gupta, Akash Mondal

International Journal of Rural Management

Select article: The Trade-off between Customer and Technology Orientations: Impact on Innovation Capabilities and Export Performance

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Research article

First published 2011-9

The Trade-off between Customer and Technology Orientations: Impact on Innovation Capabilities and Export Performance

Paula Hortinha, Carmen Lages, Luis Filipe Lages

Journal of International Marketing

Select article: A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE,NON‐ROUTINE SERVICE ENCOUNTERS

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Research article

First published 1999-09

A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE,NON‐ROUTINE SERVICE ENCOUNTERS

Sruran Dasu, Jay Rao

Production and Operations Management

Select article: The Tipping Point— Gratuities,Culture,and Politics

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Other

First published 2004-02

The Tipping Point— Gratuities,Culture,and Politics

Gerald A. Fernandez

Cornell Hospitality Quarterly

Select article: Toward understanding the importance of trust in influencing Internet banking adoption in Uganda

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Research article

First published 2016-6

Toward understanding the importance of trust in influencing Internet banking adoption in Uganda

Charles Yiga, Kyung Jin Cha

Information Development

Select article: A Tale of Two Countries’ Conservatism,Service Quality,and Feedback on Customer Satisfaction

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Other

First published 2004-02

A Tale of Two Countries’ Conservatism,Service Quality,and Feedback on Customer Satisfaction

Christopher A. Voss, Aleda V. Roth, Eve D. Rosenzweig [...]

Journal of Service Research

Select article: From bad to worse

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Review article

First published 2012-8

From bad to worse

Markus Groth, Alicia Grandey

Organizational Psychology Review

Select article: “Customer Service” in the United States Agency for International Development

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Research article

First published 1999-03

“Customer Service” in the United States Agency for International Development

David Hirschmann

Administration & Society

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