The Tipping Point— Gratuities,Culture,and Politics

Abstract

The issue of cultural tipping differences extends far beyond the practices of a single ethnic group. Rather than focus solely on African Americans, for instance, the restaurant industry should seek ways to educate many cultural groups in prevalent tipping practices. In the main, tips that are regarded as poor are mostly the result of ignorance and not spite. The consequences of poor tips are negative for the industry, for its employees, and for its customers. Therefore, cultural and industry groups should work together to educate customers from all backgrounds about tipping mores.