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Retricted access

Research article

First published 1998-04

Customer Service Behavior in Retail Settings: A Study of the Effect of Service Provider Personality

Robert F. Hurley

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 1961-4

Full Cycle for Self-Service?

William J. Regan

Journal of Marketing

Retricted access

Research article

First published 1996-10

The Impact of ‘Telemediated’ Services on Corporate Structures: The Example of ‘Branchless’ Retail Banking in Britain

J N Marshall, R Richardson

Environment and Planning A: Economy and Space

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Research article

First published 2011-11

The Contingency Effect of Service Employee Personalities on Service Climate

Seigyoung Auh, Bulent Menguc, Michelle Fisher [...]

Journal of Service Research

Retricted access

Research article

First published 2001-05

Mystery Shopper Benchmarking of Durable-Goods Chains and Stores

Adam Finn

Journal of Service Research

Open access

Research article

First published 2023-6

E-SERV-EX: A Multi-item Scale for Measuring Customer Expectations from the Online Retail Services

Vikas Kumar Tyagi, Sarvesh Kumar, Manish Gulyani [...]

NMIMS Management Review

Retricted access

Research article

First published 1999-11

Service not Included: Private Services Restructuring,Neighbourhoods,and Social Marginalisation

S Speak, S Graham

Environment and Planning A: Economy and Space

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Research article

First published 2026

Uncomfortably Yours: When Personalization Repels Customers

John J. Yi, Caleb Warren

Journal of Interactive Marketing

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Research article

First published 2024-7

Soft Biometrics in Retail Service: Understanding Privacy Paradox and Cross-Cultural Differences Regarding 3D Body Scanning Technology

Song-yi Youn, Chi-Cheng Luan

Clothing and Textiles Research Journal

Retricted access

Research article

First published 2003

How Density and Mixed Uses at the Workplace Affect Personal Commercial Travel and Commute Mode Choice

Daniel G. Chatman

Transportation Research Record: Journal of the Transportation Research Board

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