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Research article

First published 2018-8

The Role of Leader’s Humility in Facilitating Frontline Employees’ Deep Acting and Turnover: The Moderating Role of Perceived Customer-Oriented Climate

Jinyi Zhou, Yawen Li

Journal of Leadership & Organizational Studies

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Research article

First published 2025

The Impact of Social Anxiety and Self-Consciousness on Perceived Functional and Relational Customer-Orientation Learning in Experiential Virtual Sales Role-Play

David S. Baker, Duleep Delpechitre, Valerie McGehee

Journal of Marketing Education

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Research article

First published 2007-11

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Alison M. Dean

Journal of Service Research

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Research article

First published 2023-1

Service-oriented high-performance work systems and service role performance: Applying an integrated extended self and psychological ownership framework

Hyunyoung Jo, Samuel Aryee, Hsin-Hua Hsiung [...]

Human Relations

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Research article

First published 2019-2

Delighting the Customer: Creativity-Oriented High-Performance Work Systems,Frontline Employee Creative Performance,and Customer Satisfaction

Ieva Martinaityte, Claudia Sacramento, Samuel Aryee

Journal of Management

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Research article

First published 2001-02

Customer Orientation

Michael K. Brady, J. Joseph Cronin

Journal of Service Research

Open access

Research article

First published 2024-10

Value Co-destruction: The Dark Side of Interactions in Online Brand Communities

Jia Luo, Jiayu Wang, Rui Liu [...]

Sage Open

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Research article

First published 1990-10

The Value Orientations of Minority and Non-Minority Small Business Owners

Cathy A. Enz, Marc J. Dollinger, Catherine M. Daily

Entrepreneurship Theory and Practice

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Research article

First published 2013-3

Market Orientation as a Strategy for the Rural Tourism Sector

Ana Isabel Polo Peña, Dolores María Frías Jamilena, Miguel Ángel Rodríguez Molina

Journal of Travel Research

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Research article

First published 2022-2

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

Taeshik Gong, Pengchang Sun, Min Jung Kang

Cornell Hospitality Quarterly

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