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Research article

First published 2021-7

Simulation-based Fuzzy Multiple Attribute Decision Making framework for an optimal apron layout for aRoll-on/Roll-off/Passenger terminal considering passenger service quality

Tang Guolei, Zhao Xiaoyi, Zhao Zhuoyao [...]

SIMULATION

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Research article

First published 2023-9

Should I Travel by Metro? Analyzing the Service Quality Perception of Elderly and Physically Disabled Passengers in Delhi,India

Jyoti Mandhani, Jogendra Kumar Nayak, Manoranjan Parida

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2021-10

Passenger Expectations and Airport Service Quality: Exploring Customer Segmentation

George Christian Linhares Bezerra, Eliézer Mello de Souza, Anderson Ribeiro Correia

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2011

Measuring Quality of Service in Airport Passenger Terminals

Elena D. Zidarova, Konstantinos G. Zografos

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2020

Assessing the Service Quality Attributes Affecting the Satisfaction of the Northern Railway Passengers: An Empirical Study

Rajeev Kumar ‘Ranjan’, Nitin Thapar, Shoaib Alam Siddiqui [...]

Journal of New Business Ventures

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Research article

First published 2015-1

Assessment of Transit Quality of Service with Occupancy Load Factor and Passenger Travel Time Measures

Jonathan M. Bunker

Transportation Research Record: Journal of the Transportation Research Board

Open access

Research article

First published

A Hybrid Approach Based on Grey Correlation Analysis and Fuzzy Comprehensive Judgment for Evaluating Service Quality of Passenger Train

Wanxiang Wang, Qi Zhao, Ruijun Guo

Advances in Mechanical Engineering

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Research article

First published 2001

Freeway Quality of Service: What Really Matters to Drivers and Passengers?

Fred Hall, Sarah Wakefield, Ahmed Al-Kaisy

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2023-4

Understanding Airline Passengers during Covid-19 Outbreak to Improve Service Quality: Topic Modeling Approach to Complaints with Latent Dirichlet Allocation Algorithm

Levent Çallı, Fatih Çallı

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2022

Assessing Island Destination Service Quality—An Integrated Model through Co-creation of Destination E-image

Mohammed Ali Sharafuddin, Meena Madhavan, Sutee Wangtueai

Global Business Review

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