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Research article

First published 2016-6

Cutting-tool delivery method in the context of industrial product service systems

Peilu Sun, Chaoyang Zhang, Pingyu Jiang [...]

Concurrent Engineering

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Research article

First published 2015-11

Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance

Olga Perdikaki, David Xiaosong Peng, Gregory R. Heim

Production and Operations Management

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Research article

First published 2014-7

Outsourcing Expert Services by State Transportation Departments

Juita-Elena (Wie) Yusuf, Lenahan O’Connell

The American Review of Public Administration

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Research article

First published 2007-03

Better out than in?

Melanie Goody, Hazel Hall

Business Information Review

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Case report

First published 2018-11

How to Support Clients and Vendors in IT Outsourcing Engagements: The Different Roles of Third-party Advisory Services

Turgut Erdogmus, Marcel Czermak, Devin Baumsteiger [...]

Journal of Information Technology Teaching Cases

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Research article

First published 2012-1

Failure in Service Delivery by Public-Private Networks: The Case of Flemish Childcare

Diederik Vancoppenolle, Bram Verschuere

Public Policy and Administration

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Research article

First published 2013-8

Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories

Victor F. Cavalcante, Claudio S. Pinhanez, Rogério A. de Paula [...]

Journal of Service Research

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Research article

First published 2022-8

Demand-Enhancing Services for Tangible Products in a Distribution System With Online and Off-Line Channels

Guiomar Martín-Herrán, Simon Pierre Sigué

Journal of Service Research

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Research article

First published 2005-04

Professional Employer Organizations and Their Impact on Client Satisfaction With Human Resource Outcomes: A Field Study of Human Resource Outsourcing in Small and Medium Enterprises

Brian S. Klaas, Thomas W. Gainey, John A. McClendon [...]

Journal of Management

Free access

Review article

First published 2017-3

The role of trust in outsourcing

Ron Babin, Kim Bates, Sajeev Sohal

International Journal of Commerce and Contracting

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