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Research article

First published 2010-8

Social and Spatial Influence of Customers on Other Customers in the Social-Servicescape

Alastair G. Tombs, Janet R. McColl-Kennedy

Australasian Marketing Journal

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Research article

First published 2013-6

The roles of co-clients and their influence on overall satisfaction during the service experience

Christèle Camelis, Florence Dano, Kiane Goudarzi [...]

Recherche et Applications en Marketing (English Edition)

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Research article

First published 2007-02

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Mark S. Rosenbaum, Carolyn A. Massiah

Journal of Service Research

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Research article

First published 2019-2

The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

Arne K. Albrecht, Tobias Schaefers, Gianfranco Walsh [...]

Journal of Service Research

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Research article

First published 2016-5

The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors

Choongbeom Choi, Anna S. Mattila

Cornell Hospitality Quarterly

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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

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Research article

First published 2024

“Other Customer” Perception as Strategic Insight into Gen Z Consumer–Brand Identification and Purchase Behavior: A Mixed-Methods Approach

Anca Anton

American Behavioral Scientist

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Research article

First published 2020-5

Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

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Research article

First published 2014-11

Influences of Cocreation on Brand Experience

Herbjørn Nysveen, Per Egil Pedersen

International Journal of Market Research

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Research article

First published 1996-12

Factors Influencing Customer Trust in Salespersons in a Developing Country

Syed Saad Andaleeb, Syed Ferhat Anwar

Journal of International Marketing

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