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Select article: The Impact of Other Customers on Customer Experiences

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Research article

First published 2013-2

The Impact of Other Customers on Customer Experiences

Li Miao, Anna S. Mattila

Journal of Hospitality & Tourism Research

Select article: The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors

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Research article

First published 2016-5

The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors

Choongbeom Choi, Anna S. Mattila

Cornell Hospitality Quarterly

Select article: Other Customer Service Failures: Emotions,Impacts,and Attributions

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Research article

First published 2018-9

Other Customer Service Failures: Emotions,Impacts,and Attributions

Melissa A. Baker, Kawon Kim

Journal of Hospitality & Tourism Research

Select article: “Other Customer” Perception as Strategic Insight into Gen Z Consumer–Brand Identification and Purchase Behavior: A Mixed-Methods Approach

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Research article

First published 2024

“Other Customer” Perception as Strategic Insight into Gen Z Consumer–Brand Identification and Purchase Behavior: A Mixed-Methods Approach

Anca Anton

American Behavioral Scientist

Select article: Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

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Research article

First published 2012-11

Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

Chi Kin (Bennett) Yim, Kimmy Wa Chan, Simon S.K. Lam

Journal of Marketing

Select article: Social and Spatial Influence of Customers on Other Customers in the Social-Servicescape

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Research article

First published 2010-8

Social and Spatial Influence of Customers on Other Customers in the Social-Servicescape

Alastair G. Tombs, Janet R. McColl-Kennedy

Australasian Marketing Journal

Select article: When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

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Research article

First published 2007-02

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Mark S. Rosenbaum, Carolyn A. Massiah

Journal of Service Research

Select article: It's the thought (and the Effort) That Counts: How Customizing for others Differs from Customizing for Oneself

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Research article

First published 2011-9

It's the thought (and the Effort) That Counts: How Customizing for others Differs from Customizing for Oneself

C. Page Moreau, Leff Bonney, Kelly B. Herd

Journal of Marketing

Select article: The roles of co-clients and their influence on overall satisfaction during the service experience

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Research article

First published 2013-6

The roles of co-clients and their influence on overall satisfaction during the service experience

Christèle Camelis, Florence Dano, Kiane Goudarzi [...]

Recherche et Applications en Marketing (English Edition)

Select article: Should Net Promoter Score be supplemented with other customer feedback metrics? An empirical investigation of Net Promoter Score and emotions in the mobile phone industry

Open access

Research article

First published 2024-5

Should Net Promoter Score be supplemented with other customer feedback metrics? An empirical investigation of Net Promoter Score and emotions in the mobile phone industry

Steffen Müller, Roger Seiler, Melanie Völkle

International Journal of Market Research

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