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Retricted access

Research article

First published 2017-2

The Future of Frontline Research

Anat Rafaeli, Daniel Altman, Dwayne D. Gremler [...]

Journal of Service Research

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Research article

First published 2023-8

Interfaces,Interactions,Time,and the Frontline Nexus: Foundational Constructs and Focus for the Field of Organizational Frontlines

Jagdip Singh, R Gary Bridge

Journal of Service Research

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Research article

First published 2020-6

Pushing Too Hard? Unattainable Organizational Goals and Frontline Employee Turnover

Justin M. Stritch, Angel Luis Molina, Nathan Favero

Review of Public Personnel Administration

Retricted access

Research article

First published 2017-2

The Emergent Field of Organizational Frontlines

Jagdip Singh, Michael Brady, Todd Arnold [...]

Journal of Service Research

Retricted access

Research article

First published 2020-2

When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity

Douglas E. Hughes, Jessica L. Ogilvie

Journal of Service Research

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Research article

First published 2021-5

Managerial Communication and Frontline Workers’ Willingness to Abide by Rules: Evidence From Local Security Agencies in China

Youlang Zhang, Fan Yang, Menghan Zhao

The American Review of Public Administration

Open access

Research article

First published 2021-8

Resourcing Under Tensions: How frontline employees create resources to balance paradoxical tensions

Anna Schneider, Bernadette Bullinger, Julia Brandl

Organization Studies

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Research article

First published 2023-8

Frontline Bureaucratic Attitude toward Administrative Integration: Does Organizational Configuration Matter?

Fangda Ding, Bo Wen, Jongmin Shon

Administration & Society

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Research article

First published 2014-5

Corporate Social Responsibility,Customer Orientation,and the Job Performance of Frontline Employees

Daniel Korschun, C.B. Bhattacharya, Scott D. Swain

Journal of Marketing

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Research article

First published 2013-8

Determining Competencies for Frontline Sales Managers in For-Profit Organizations

Tina K. Busch

Advances in Developing Human Resources

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