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Retricted access

Review article

First published 2012-5

Moderating Role of Stress in Evaluating Negative Services

Sangeeta Singh, Lola C. Duque

Journal of Service Research

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Research article

First published 2015-8

Co-Production of Prolonged,Complex,and Negative Services

Jelena Spanjol, Anna S. Cui, Cheryl Nakata [...]

Journal of Service Research

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Research article

First published 2016-6

Web service QoS prediction by neighbor information combined non-negative matrix factorization

Kai Su, Liangli Ma, Bin Xiao [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2015-4

It's All Good: Corporate Social Responsibility Reduces Negative and Promotes Positive Responses to Service Failures among Value-Aligned Customers

Jeff Joireman, Dustin Smith, Richie L. Liu [...]

Journal of Public Policy & Marketing

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Research article

First published 2023-2

Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses,Attributions of Responsibility,and Coping Strategies in Artificial Intelligence–Based Service Failures

Giulia Pavone, Lars Meyer-Waarden, Andreas Munzel

Journal of Interactive Marketing

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Research article

First published 2017-2

Achieving service recovery through responding to negative online reviews

Victor Ho

Discourse & Communication

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Other

First published 2004-04

A Longitudinal Analysis of Discrete Negative Emotions and Health-Services Use in Elderly Individuals

Nancy A. McKeen, Judith G. Chipperfield, Darren W. Campbell

Journal of Aging and Health

Open access

Research article

First published 2023-11

Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations

Holger Roschk, Masoumeh Hosseinpour, Jan Breitsohl

Journal of Service Research

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Research article

First published 2023-9

Restoring Consumer Trust in a Home Improvement Service Provider with Negative Reviews

Amal Ponathil, Aasish Bhanu, Kapil Chalil Madathil

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Open access

Research article

First published 2021-1

Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective

Junegak Joung, Ki-Hun Kim, Kwangsoo Kim

Sage Open

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